Barbara G. Barrett

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Provided exceptional support by addressing customer needs and ensuring satisfaction with products and services.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.
• Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
• Achieved high-quality service by adhering to company policies and procedures during each interaction.
• Maintained a thorough knowledge of products and services to provide accurate information to customers.

My functions included handling incoming calls for electrical and low voltage items and construction items from customers. Also, I was backup for the Outdoor Sales Associates' orders.

• Managed customer accounts, ensuring accurate order processing and follow-up.
• Maintained up-to-date knowledge of products to provide tailored recommendations to clients.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Supported team members during peak periods by sharing workload and providing guidance when needed.

• Managed three Team Leaders and 60 Associates, which included a group of 15 Bi-Lingual Counselors. Managerial duties were basically the same as my two previous employers.

• Supervised 20 Customer Service Representatives servicing Assign Risk Insurance Policies. The duties at this Company were the same as the duties at my prior place of employment, Geico Insurance Company.

• As a Customer Service Supervisor, I had many duties and responsibilities. It was my 1st and foremost job to provide an excellent example of Punctuality, Dependability, Customer Service Etiquette, and Respect for Others. My managerial duties included supervising a Staff of 12 Associates, Providing Quality Control, Training, Evaluating Production, Bi-Yearly Reviews, Salary Actions, Payroll, Schedule Time Off, Take Customer Complaint calls as well as Associate Complimentary Calls. Coached and Terminated Associates as required. Associate Rewards and Motivations helped our Section earn “Achievers of the Month” recognition 9 times during my 5 year tenure as Supervisor.