Barbara Gentry
Van,TV
Summary
Accomplished Manager with a proven track record at Mr D’s, enhancing customer satisfaction and team performance through effective problem-solving and team leadership. Expert in cash handling and decision-making, consistently ensuring high-quality service delivery and resolving disputes promptly. Demonstrates a positive attitude and a focus on achieving results, fostering an environment of excellence and efficiency.
Overview
26
26
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Van, TX
07.2023 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cashier Manager
New Way
Van, TX
05.2011 - 12.2022
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Manager
Mr D’s
Canton, Tx
05.1998 - 08.2011
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma - General
Mabank High School
Mabank, TX05.1989
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
Timeline
Shift Leader
Loves Travel Stop
07.2023 - 07.2024
Cashier Manager
New Way
05.2011 - 12.2022
Manager
Mr D’s
05.1998 - 08.2011
Diploma - General
Mabank High School