Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Giannini

Lake Park,FL

Summary

I dedicate myself to my job and co-workers . give my all and above always willing to learn more and expand. Enjoy working with people

Overview

28
28
years of professional experience

Work History

Bartender /Server

Moose Lodge #2010
02.2023 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server Shift Leader

Debras Place
04.1995 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

Event Staff Member

Palm Beach Harley Davidson
05.2005 - 08.2015
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Helped organize and manage successful events with attendance of over 200 people.
  • Oversaw event operations to keep running smoothly.
  • Planned and maintained event timelines to track milestones and successfully reach event goals.
  • Collaborated with vendors to secure necessary event services and supplies.
  • Created and executed promotional strategies for events to hit attendee targets.

Education

High School Diploma -

Deer Park High School
Deer Park, NY
06.1978

Skills

  • Check Payment Processing
  • Natural Leadership
  • Price Memorization
  • Glassware Polishing
  • Menu Item Recommendation
  • Waiting Tables
  • Guest Inquiries
  • Transactions and Cash Handling

Timeline

Bartender /Server

Moose Lodge #2010
02.2023 - Current

Event Staff Member

Palm Beach Harley Davidson
05.2005 - 08.2015

Server Shift Leader

Debras Place
04.1995 - 10.2022

High School Diploma -

Deer Park High School

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Barbara Giannini