Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
22
22
years of professional experience
Work History
Practice Manager
Christie, Drane & Forwood Family Orthdontics
09.2019 - Current
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Provided supervision and management to team of support personnel.
Addressed and remedied all patient or team member issues.
Oversaw accounting, budgeting, and financial reporting.
Consulted with healthcare professionals on business decisions.
Developed policies and procedures for effective practice management.
Supervised team of 12 office personnel.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Department Manager
University Of Pennsylvania
05.2012 - 06.2019
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Provided supervision and management to team of support personnel.
Addressed and remedied all patient or team member issues.
Oversaw accounting, budgeting, and financial reporting.
Consulted with healthcare professionals on business decisions.
Developed policies and procedures for effective practice management.
Supervised team of 12 office personnel.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Created and enforced department policies, procedures and standards to establish productivity and quality.
Prepared annual budgets with controls to prevent overages.
Strategic planning.
Budgeting.
Policymaking and agenda-setting.
Administrative personnel training and professional development.
Staying updated on new laws and regulations that affect the health care industry
• managing department finances
• working with other administrators to keep the facility running smoothly
• organizing records
• marketing and handling public relations
• acting as a liaison between administrators and clinicians
Finance Assistant
University Of Pennsylvania
04.2001 - 05.2012
Input financial data and produced reports using Penn University software.
Reported financial data and updated financial records in ledgers and journals.
Managed office inventory and ordered new supplies when items were running low.
Pitched in to assist with special projects and additional tasks.
Matched purchase orders with invoices and recorded necessary information.
Managed and responded to correspondence and inquiries from customers and vendors.
Streamlined daily reporting information entry for efficient record keeping purposes.
Inspected account books and recorded transactions.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Tracked financial progress by creating quarterly and yearly balance sheets.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Education
High School Diploma -
Springfield High School
Springfield, PA
06.1990
Skills
Resource Management
Policy and Procedure Development
Medical Personnel Recruitment
Managing Practice Operations
New Hire Training
Schedule Management
Biweekly Payroll Processing
Administrative Staff Supervision
Timeline
Practice Manager
Christie, Drane & Forwood Family Orthdontics
09.2019 - Current
Department Manager
University Of Pennsylvania
05.2012 - 06.2019
Finance Assistant
University Of Pennsylvania
04.2001 - 05.2012
High School Diploma -
Springfield High School
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