Barbara Gocke
El Paso,TX
Summary
Dynamic professional with extensive experience in managing administrative operations within the property claims industry. Skilled in performance evaluations, training, and coaching, effectively fostering teamwork and driving operational excellence to meet organizational goals.
Overview
21
21
years of professional experience
Work History
Senior Administrative Manager
Pilot Catastrophe Services
07.2004 - 12.2025
- In 2004 I began my work in the handling of property catastrophe claims as a field adjuster
- 2005-2006 I moved to the position for settlement of loss assessment claims and from there to the mediation unit,
- 2007 to December of 2025 I was moved to the position of administrative manager and team lead.
- Led administrative operations and oversight of field and desk property adjusters in the handling of national catastrophe property claims. Typical number of adjusters under my management in the range of 10-25 adjusters.
- Developed and implemented process improvements to enhance accuracy and service delivery to meet client satisfaction.
- Developed strategic plans to align team objectives with organizational goals.
- Conducted training sessions to elevate team capabilities and promote best practices.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
No Degree - Communications Certificate Program
University of Alabama
ALSkills
- Organizational leadership
- Developing policies and procedures
- Performance evaluations
- Vendor negotiations
- Teamwork and collaboration
- Critical thinking
- Team collaboration
- Verbal and written communication
- Training and coaching
- Staff management
- Administrative support
- Quality standards
- Performance improvement
- Process improvement
- Time management
Timeline
Senior Administrative Manager
Pilot Catastrophe Services
07.2004 - 12.2025
No Degree - Communications Certificate Program
University of Alabama