Barbara Gomes
Rahway,NJ
Overview
6
6
years of professional experience
Work History
Telemarketer
Health Solutions One
Linden, NJ
01.2024 - 06.2024
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Utilized customer relationship management software for tracking leads and sales efforts.
Administrative Assistant
Paperless solutions
Rahway, NJ
01.2019 - 05.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Answered questions from customers regarding products and services offered by the company.
Customer Service
Pao de queijo bakery
Newark, NJ
01.2018 - 05.2019
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
Education
High School Diploma -
Rahway High School
Rahway, NJ06-2020
Skills
- Product understanding
- Skilled negotiator
- Attention to Detail
- Call Documentation
- Customer Service
Languages
Portuguese
Full Professional
Spanish
Professional
English
Professional
Timeline
Telemarketer
Health Solutions One
01.2024 - 06.2024
Administrative Assistant
Paperless solutions
01.2019 - 05.2023
Customer Service
Pao de queijo bakery
01.2018 - 05.2019
High School Diploma -
Rahway High School
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