Barbara Gonzalez
Tigard,OR
Summary
Experienced customer support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs.
Overview
8
8
years of professional experience
Work History
Arch Support Specialist
The Good Feet Store
Hillsboro, OR
01.2024 - 12.2024
- Delivered a clear and detailed demonstration to clients about the products and services at hand, which resulted in a 75% close.
- Maintained proficient communications with my clients through calls, texts, and emails to ensure satisfaction with their products; through this, I was able to achieve and maintain a 98% retention rate.
- Being able to set up appointments over the phone, process clients' returns and exchanges, and promote new company programs/offers to clients.
Assistant Store Manager
Ann Taylor
Orlando, FL
09.2016 - 01.2024
- Oversaw a team of 10 to 15 associates.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Trained new employees on store policies, procedures and customer service standards.
- Performed operational and transactional functions, handling client service issues, issuing approvals for desk transactions, as well as opening and closing the store.
- Utilizing reports to make effective merchandising decisions to move through inventory quicker, while keeping the company's visual standards up to date.
Customer Care Representative
Greenway Automotive Group
Orlando, FL
07.2021 - 03.2022
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Answering phones and managing large amounts of inbound and outbound calls in a timely manner, while delivering exceptional customer service, which leads to completing 90+ calls a day.
- Schedule appointments by following the communication scripts and processes of Greenway DCJR.
- Maintain up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2010
Skills
- Bilingual (Spanish and English)
- Strong communication skills
- Customer relationship management
- Detail-oriented
- Proficient time management
- Problem solving
Timeline
Arch Support Specialist
The Good Feet Store
01.2024 - 12.2024
Customer Care Representative
Greenway Automotive Group
07.2021 - 03.2022
Assistant Store Manager
Ann Taylor
09.2016 - 01.2024
High School Diploma -
Freedom High School
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