Barbara Gonzalez
Zapata,USA
Summary
Customer service professional skilled in handling high volumes of inquiries with precision and efficiency. Expertise in data management enhances operational efficiency and team communication, ensuring client satisfaction. Bilingual abilities improve service delivery in diverse settings while upholding confidentiality standards. Tech-savvy and motivated to embrace new ideas and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Customer Expert
Teleperformance
Zapata, Texas
01.2026 - 06.2026
- Looking for a Bilingual, Non-phone position.
- Growth professionally.
- Scheduled appointments using electronic scheduling software for efficient time management.
- Coordinated communication between clients and service providers to streamline operations.
- Managed appointment calendar, ensuring optimal booking and minimal conflicts.
- Handled client inquiries with professionalism and provided accurate information promptly.
- Maintained detailed records of appointments and client interactions for reference.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Maintained organized records of transactions and appointments.
- data entry
- skilled in Microsoft Office 365 office suite (Excel, Word), database software, and data entry tools MS Office
- Managed data storage to ensure easy access and retrieval.
- Conducted data cleaning to enhance accuracy and reliability.
- Coordinated scheduling of appointments to optimize availability.
- Strong attention to detail and error correctionn.
- Time management skills for meeting tight deadlines
- ability to maintain confidentiality and handle large volumes of data
- proficient typing speed and accuracy
- Familiarity with data entry software, database, and data management systems
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Assisted in preparing sales reports using CRM software for analysis.
- Maintained updated records of customer interactions in database systems.
- Supported inventory management by tracking product availability and orders.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Performed follow-up calls with customers after each sale was completed.
- Maintained an up-to-date database of prospective clients and their contact information.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Verified patient insurance coverage through multiple databases and systems.
Identity proofing
Everise
Zapata, Texas
08.2025 - 12.2025
- Terminated due to workforce reduction
- Verified customer identity through Experian, adhering to established protocols.
- Handled inbound and outbound calls, ensuring professionalism and empathy.
- Collected HIPAA-compliant information for accurate identity verification.
- Utilized multiple systems to confirm customer identity and process requests effectively.
- Maintained comprehensive records of customer interactions using CRM software.
- Demonstrated proficiency in multiple languages to improve communication with diverse clients.
- Provided exceptional customer service by promptly resolving inquiries.
- Collaborated with cross-functional teams to escalate complex issues efficiently.
CSR - Customer Service Representative
Concentrix
02.2025 - 07.2025
- Looking for a non-phone, Bilingual position.
- Managed high volume of inbound and outbound calls, consistently achieving call handling targets.
- Resolved customer issues on first contact, surpassing departmental resolution goals.
- Provided exceptional service by promptly addressing inquiries and complaints.
- Utilized CRM software to document interactions, ensuring comprehensive records for future reference.
- Collaborated with teams to escalate complex issues, leading to timely resolutions.
- Educated patients on healthcare services, insurance options, and proper use of online portals.
- Recognized as top performer for consistently meeting key performance indicators.
- Maintained confidentiality and compliance with healthcare regulations in all interactions.
CSR - Customer Service Representative
Sitel/Foundever
Zapata, Texas
12.2024 - 01.2025
- Seasonal position
- Executed day-to-day duties with precision and efficiency.
- Identified customer needs swiftly to enhance service delivery.
- Assisted clients with inquiries, improving overall satisfaction levels.
- Maintained databases by updating information regularly for accuracy.
- Analyzed customer feedback to drive product and service enhancements.
- Created detailed reports on account statuses for management review.
- Provided technical support during demos and troubleshooting sessions.
- Delivered product information and support to clients via phone and email.
Teacher Assistant
Avance Inc.
Zapata, USA
12.2022 - 04.2023
- Looking for a remote job position.
- Assisted lead teacher in creating and implementing lesson plans for various subjects
- Provided one-on-one support to students with special needs, helping them achieve academic goals
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
- Supported lead teacher in grading assignments and providing constructive feedback to students
- Collaborated with other teaching assistants to develop engaging educational activities and materials
- Facilitated small group discussions and activities to enhance student comprehension of lesson content
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Utilized technology tools such as interactive whiteboards and educational software to enhance classroom instruction
- Implemented individualized education plans (IEPs) for students with disabilities, ensuring their specific needs were met
- Monitored student progress through regular assessments and provided reports to lead teacher and parents/guardians
- Created a positive learning environment by fostering strong relationships with students based on trust and respect
- Supported lead teacher in organizing class outings, assemblies, and parent-teacher conferences
- Collaborated with school counselors to address behavioral or emotional issues affecting student performance
- Assisted in the preparation of instructional materials such as worksheets, handouts, and visual aids
- Developed creative ways to engage students during remote learning sessions using online platforms
- Provided additional assistance outside of regular class hours for struggling students
- Implemented differentiated instruction techniques to meet the diverse learning needs of students
- Maintained accurate records of student attendance, grades, and behavior incidents
- Demonstrated patience when working with challenging behaviors or difficult situations
- Cultivated a supportive relationship with parents/guardians through effective communication about student progress
- Attended professional development workshops/seminars to stay updated on best practices in education
- Fostered a sense of inclusivity by promoting diversity awareness and celebrating cultural differences in the classroom
- Provided assistance during standardized testing periods by administering exams and ensuring test security protocols were followed
- Collaborated with lead teacher to create a positive classroom environment that encouraged student participation and engagement
- Assisted with the setup and maintenance of classroom equipment, including computers, projectors, and audiovisual aids
Cell Phone Sales Associate
Simple communication
Zapata, USA
06.2020 - 06.2021
- Looking for a remote job position.
- Consistently exceeded monthly sales targets through effective phone sales techniques and persuasive communication.
- Built and maintained a strong customer base by resolving issues promptly and ensuring satisfaction.
- Developed in-depth product knowledge to communicate features, benefits, and pricing effectively.
- Utilized CRM software to track leads and manage customer information for follow-ups.
- Implemented proactive outbound calling strategies to generate new leads and expand customer base.
- Collaborated with marketing teams to create targeted campaigns that increased sales conversion rates.
- Identified upselling opportunities during calls, boosting average order value significantly.
- Maintained detailed records of all customer interactions for future reference.
Education
General Studies -
Laredo college
Laredo, TX05-2024
Gender Studies -
Laredo college
Laredo, TX05-2017
Physchology -
TAMIU
Laredo, TX12-2016
High school diploma -
Zapata High School
Zapata, TX06-2015
Skills
- Microsoft Dynamics 365
- SharePoint expertise
- Document management
- Logistics coordination
- Writing proficiency
- CRM system expertise
- Technical proficiency
- Spreadsheet data handling
- Sales management systems
- Productivity software usage
- Phone communication skills
- Customer complaint resolution
- Follow-up communication skills
- Healthcare client services
- Email correspondence skills
- Report preparation skills
- Ethernet knowledge
- Computer proficiency
- Zoho CRM expertise
- Project coordination skills
- Digital documentation skills
- Invoice processing skills
- Customer inquiry handling skills
- Records management skills
- Insurance verification skills
- Product information provision skills
- Bilingual communication abilities
- Medical terminology knowledge
Certification
Driver's License
Languages
- English, Fluent
- Spanish, Fluent
Additional Information - Authorized To Work
US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Operations Customer Expert
Teleperformance
01.2026 - 06.2026
Identity proofing
Everise
08.2025 - 12.2025
CSR - Customer Service Representative
Concentrix
02.2025 - 07.2025
CSR - Customer Service Representative
Sitel/Foundever
12.2024 - 01.2025
Teacher Assistant
Avance Inc.
12.2022 - 04.2023
Cell Phone Sales Associate
Simple communication
06.2020 - 06.2021
General Studies -
Laredo college
Gender Studies -
Laredo college
Physchology -
TAMIU
High school diploma -
Zapata High School