Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Barbara Gonzalez ARM, TCS

Middletown

Summary

Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.

Dedicated Property Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Tac Credit Certified, Accredited Residential Manager

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

United Group of Companies
01.2021 - 07.2025
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
  • Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
  • Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
  • Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.

Receptionist/customer service rep

West Side Veterinary Center
01.2019 - 12.2021
  • Answering phones
  • Appointment scheduling
  • Miscellaneous administrative duties
  • Processing X-ray’s
  • Billing and invoicing
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Bilingual Home Care Manager/Case Manager

White Glove Community Care
01.2012 - 01.2017
  • Supervised a team of 15 Bilingual Coordinators and Bilingual Staffers
  • Program Manager for TBI Waiver Program
  • Case Manager for TBI Waiver Participants
  • Developed and Trained the Home Care Bilingual Team
  • Directed and Controlled delivery of Home Care Services
  • Coordinated the admissions and discharge of patients
  • Managed 6 Bilingual Staffers
  • Managed Data Entry Clerical Staff

Office Assistant

VIP Health Care Services
01.2005 - 01.2012
  • Supervised all Clerical Staff
  • Prepare reports for QA/QI Meetings
  • Resolved any conflicts between Vendors and Coordinators
  • Prepare all weekly reports for Managers
  • Trained all aides on clocking in and out system
  • Trained all staff on the Arrow computer system
  • Assigned all new cases to coordinator
  • Assigned all aides for in-service
  • Built good relationships with manage care vendors
  • On call coordinator
  • Greeted Patients

Education

Computerized Office Specialist -

Marketing Training Institute
Brooklyn, NY
01.1989

High School Diploma - undefined

Bushwick High School
Brooklyn, NY
01.1988

Skills

  • Proficient in MS Word, Excel, PowerPoint, and Internet applications
  • Good communication, management and interpersonal skills
  • Strong organization skills
  • Fair housing regulations
  • Tenant issue resolution
  • Strong communication skills
  • Housing regulations
  • Records management
  • Policy enforcement
  • Business processes and procedures
  • Property management expertise
  • Emergency response planning
  • Activity planning

Accomplishments

  • Documented and resolved rent roll which led to maintaining the AR.
  • Supervised team of 4 staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of 6 in the development of property rehab.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Accredited Residential Manager, IREM - August 2023
  • [Tax Credit Specialist Training - October 2021

Languages

Spanish
Native or Bilingual

Timeline

Assistant Property Manager

United Group of Companies
01.2021 - 07.2025

Receptionist/customer service rep

West Side Veterinary Center
01.2019 - 12.2021

Bilingual Home Care Manager/Case Manager

White Glove Community Care
01.2012 - 01.2017

Office Assistant

VIP Health Care Services
01.2005 - 01.2012

High School Diploma - undefined

Bushwick High School

Computerized Office Specialist -

Marketing Training Institute

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