Barbara Granado
Corpus Christi
Summary
Diligent Medical Office Specialist with solid background in managing front office operations. Successfully coordinated patient appointments, streamlined administrative tasks, and demonstrated exceptional communication skills. Showcased efficiency and attention to detail in handling patient inquiries and maintaining records.
Overview
17
17
years of professional experience
Work History
Medical Office Specialist
Rani Pediatrics
06.2021 - Current
- Handles all check-in process for patients
- Obtains all information needed before patient is checked in for their appointment, such as insurance cards, photo ID, and documents required for the visit
- Assist in the check-out process of patient and schedule for future visits
- Schedule patients for future visits, sick visits, well visits, etc
- Answer multiple phone lines promptly and courteously
- Respond to emails
- Verify patient's insurance and collect patient responsibility
- Call to confirm patient's appointment in advance
- Data entry, scanning, and faxing
- Balance credit/cash reports at end of every shift
- Proficient in Office Practicum, Phreesia, and MS Office
Front Office Specialist
Texas Precision Surgery Center / Covenant Physician Partners
03.2020 - 07.2020
- Check in progress
- Check out process
- Coordinating patient care involving scheduling, confirmations, and collecting patient information
- Coordinating benefits with insurance department and collecting patient responsibility
- Coordinating patient care and scheduling with outside groups including anesthesia, first assists, surgeons and more
- Data entry
- Maintaining a clean and tidy work and patient environment
- Supporting organization with administrative tasks including scanning, faxing, and data entry
- Handling confidential information and carrying out time sensitive tasks
Medical Receptionist/Front Desk
The Doctors' Center
07.2014 - 03.2020
- Assisted in greeting and checking in patients in a fast past work environment.
- Verify insurance
- Collect and handle patient co-pay/payments (cash, credit card, check, etc.) and balancing at end of each shift
- Answering phones and taking messages
- Daily documenting of patients
- File paper work/files
- Using plenty multi-tasking skills and computer usage skills
- Meet the needs of every patients in clinic
- Promoted in 2019 to Corporate receptionist, which consists of:
- Checking in patients for occupational health such as physicals, drug screens, Workers comp, etc
- Answering and returning phone calls daily
- Enter DOT Physicals into the national registry database
- Also take care of corporate mail, mailing out paperwork work to a variety of companies
- Manage corporate paperwork and filing when completed
- Assist front desk receptionist from time to time
Human Service Tech/ Direct Support Personnel
Corpus Christi State Supported Living Center
12.2010 - 07.2014
- Assisting individuals with daily life functions
- Conducting in daily life skill groups and daily client activities
- Assisting in transporting clients to medical appointments, outings, shopping etc
- Daily documentation of all behaviors or any unusual events that occurred for each client
- Filling paper work for each client before and after every shift
- Meet the needs of every client in home
Home Provider
Legacy Home Healthcare
12.2009 - 07.2010
- Assisted clients in daily life functions
- Skilled in cooking and cleaning for each client
- Great communication between staff and clients
- Transported clients to medical appointments or errands
Dietary Aide
Alameda Oaks Nursing Center
07.2007 - 06.2008
- Assisted with Cook to prepare breakfast, lunch, and dinner
- Monitored documentation of patients diets
- Made sure each patient received the correct diet plan for every meal
- Sanitized and cleaned
- Met the needs of all patients in home
Education
No Degree - Health Information Technology
Del Mar College
Corpus Christi, TX05-2026
High School Diploma -
Roy Miller High School
Corpus Christi, TX05.2007
Skills
- Billing
- Data Entry
- Electronic charting
- Patient scheduling
- HIPAA compliance
- Medical Office Experience
- Insurance Verification
- EMR Systems
- Co-pay collection
- Microsoft Office
- Medical office software
- Multi-line Phone Systems
- Positive attitude
- Filing/Documentation
- Computer skills
- Phone and email etiquette
- Teamwork
- Multitasking and organization
Personal Information
Title: Medical Office Specialist
Additionalinformation - Skillhighlights
- Communicates effectively
- Listening skills
- Exceptional multi-tasker
- Highly responsible and reliable
- Patient/family focused
- Works well under pressure
- Works well with others
Timeline
Medical Office Specialist
Rani Pediatrics
06.2021 - Current
Front Office Specialist
Texas Precision Surgery Center / Covenant Physician Partners
03.2020 - 07.2020
Medical Receptionist/Front Desk
The Doctors' Center
07.2014 - 03.2020
Human Service Tech/ Direct Support Personnel
Corpus Christi State Supported Living Center
12.2010 - 07.2014
Home Provider
Legacy Home Healthcare
12.2009 - 07.2010
Dietary Aide
Alameda Oaks Nursing Center
07.2007 - 06.2008
High School Diploma -
Roy Miller High School
No Degree - Health Information Technology
Del Mar College
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