Barbara M. Grant
Rocky Hill,CT
Overview
1
1
Language
1
1
Certificate
11
11
years of professional experience
Work History
Bilingual Contact Center Representative
Faneuil
Bristol, CT
08.2020 - Current
- Delivering excellent customer care by using proprietary software on Windows10 PC Computer and Internet applications.
- Handle information requests, billing, and benefits explanations, and explain company policies and procedures, as well as terms and conditions to existing and new customers in the Healthcare environment.
- Maintaining sincere interest in providing stellar customer care in both English and Spanish.
- Achieved and consistently exceeded quality assurance scores on a majority of calls a daily basis.
Bilingual Administrative Assistant
CT Alliance of Foster and Adoptive Families
04.2018 - 08.2020
- Handled front desk duties; responsible for office closure.
- Processed DCF monthly open/close reports; maintained calendars for use of 2 conference rooms; processed and managed mailings.
- Helped with incoming calls for surveys, evaluations or general information for Spanish-speaking families.
- Served as backup to Kid Hero Line as an Intake Assistant using Access Database.
- Transcribed and translated newsletters, brochures, conference materials and general correspondence from English to Spanish, as necessary.
- Ordered supplies and maintained printed materials such as company brochures.
- Coached new employees on administrative procedures, company policies and performance standards.
Content Assistant
Robert Half International
New Haven, CT
01.2018 - 04.2018
- Edited product content (image and copy) for the website of a large clothing company.
- Primary duties included uploading images and product descriptions using PlumSlice Product Management Suite on the Internet.
- Cropped product photos and created photo swatches using the GIMP image editing software.
- Edited descriptions and specifications provided by vendors using Microsoft Word.
- Organized and labeled product images utilizing Microsoft Excel.
- Completed thorough research into assigned topics.
Enrollment Specialist
Faneuil
Bristol, CT
08.2017 - 01.2018
- Seasonal position at the Access Health CT Community Enrollment Center in Milford, CT.
- Informed customers on how to obtain healthcare insurance under the Affordable Care Act.
- Assisted customers through the online process to apply for, reapply for, or change health care insurance coverage using the company website, while maintaining sincere attentiveness in order to provide exemplar customer service.
- Understood customer desires, determined the appropriate course of action to meet those needs and executed and/or completed the transaction.
- Provided daily statistics on MS Excel spreadsheet.
Closing Processor/Customer Service/Collections
The Money Source
Meriden, CT
07.2015 - 04.2017
- Assisted a Call Center in achieving goals and industry requirements in the capacity of bilingual customer service and collections representative.
- Initial duty was to provide high quality and efficient bilingual customer service by primarily providing one-contact resolution to mortgage inquiries and payments through incoming calls.
- Handled confidential and sensitive information via MSP system (DOS database).
- Promoted to Closing Processor in the Loss Mitigation Department.
- Primary duties included the review, audit and distribution of loan modification agreements.
- Reviewed and validated details of loan applications and closing documentation.
Administrative Assistant/Customer Service Representatives
Robert Half International
New Haven, CT
01.2013 - 06.2015
- Assigned to various companies as an administrative assistant and customer service representative on a temporary basis.
- Received incoming calls and made outbound calls to obtain sales from lead generation from a large retailer.
- Maintained a Microsoft Excel spreadsheet with new product information.
- Responded to customer requests for products, services and company information.
Administrative Assistant
The Wm. M. Hotchkiss Company
New Haven, CT
12.2009 - 11.2012
- Assisted four property managers in a very busy and fast-paced full-service real estate company full-time.
- Prepared and distributed monthly reports to condominium board members and maintained bylaws for all corresponding complexes.
- Primary function was to act as a liaison to the property managers, condominium board members and residents.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Education
Bachelor - Liberal Studies
Boston University Metropolitan College
Skills
Windows 10
Microsoft OfficeAdvanced Microsoft Word and ExcelAccess Database and DOS for Data EntryAdobe Acrobat DCPlumSlice Product Management SuiteGIMP Image Editing SoftwareBasic HTMLAdministrativeAdobe AcrobatPhotoArtBrochuresCall CenterClosingExcellent Interpersonal SkillsExcellent CommunicationCustomer ServiceData EntryDatabaseDOSEnglishGIMPImage EditingMac OSMaterialsAccess DatabaseMicrosoft ExcelMicrosoft OfficeMicrosoft WordNewslettersOrganizational SkillsPC ComputerCopierQualityReportingSalesSpanishSpreadsheetTranslationWebsiteWrittenWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
State of Connecticut Notary Public
Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
State of Connecticut Notary Public
06-2021
Bilingual Contact Center Representative
Faneuil
08.2020 - Current
Bilingual Administrative Assistant
CT Alliance of Foster and Adoptive Families
04.2018 - 08.2020
Content Assistant
Robert Half International
01.2018 - 04.2018
Enrollment Specialist
Faneuil
08.2017 - 01.2018
Closing Processor/Customer Service/Collections
The Money Source
07.2015 - 04.2017
Administrative Assistant/Customer Service Representatives
Robert Half International
01.2013 - 06.2015
Administrative Assistant
The Wm. M. Hotchkiss Company
12.2009 - 11.2012
Bachelor - Liberal Studies
Boston University Metropolitan College