Barbara Grant
Timonium
Summary
Dynamic Manufacturing Technician and Operations Specialist at Thompson Suburban Dental Laboratory, skilled in equipment troubleshooting and active listening. Enhanced operational efficiency through innovative process improvements and compliance with safety protocols, significantly boosting customer satisfaction. Committed to continuous learning and fostering a culture of improvement, ensuring high-quality standards in all tasks.
Overview
9
9
years of professional experience
Work History
Manufacturing Technician
Thompson Suburban Dental Laboratory
03.2017 - Current
- Assisted in daily operations by coordinating tasks
- Supported team members with administrative tasks to enhance workflow efficiency.
- Adapted quickly to new systems and procedures, ensuring smooth transitions during training phases.
- Engaged in continuous learning of best practices to optimize operational effectiveness.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
Operations Specialist
Thompson Suburban Dental Laboratory
03.2017 - Current
- Assisted in daily operations by coordinating tasks
- Supported team members with administrative tasks to enhance workflow efficiency.
- Adapted quickly to new systems and procedures, ensuring smooth transitions during training phases.
- Engaged in continuous learning of best practices to optimize operational effectiveness.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
Education
High School Diploma - High School Curriculum
Woodlawn High
Woodlawn MD05.2009
Skills
- Safety protocols
- Good manufacturing practices
- Equipment troubleshooting
- Precision assembly
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Call center operations
- Follow-up skills
Timeline
Manufacturing Technician
Thompson Suburban Dental Laboratory
03.2017 - Current
Operations Specialist
Thompson Suburban Dental Laboratory
03.2017 - Current
High School Diploma - High School Curriculum
Woodlawn High
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