Barbara Graslie
Worcester,USA
Summary
Skilled Front Desk Coordinator with expertise in managing high-traffic offices and ensuring efficient office operations. Proficient in scheduling appointments, handling packages, and routing mail effectively. Strong interpersonal skills enhance patient experiences and foster positive interactions. Demonstrated ability to multitask and solve problems, contributing to improved patient satisfaction and operational efficiency.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Restorixhealth
Worcester, MA
12.2022 - Current
- Greet patients, schedule, register and pre-register patients using Medi Tech software, Wound Docs and Easy ID.
- Sort and deliver faxes to doctors, answer all incoming calls, coordinate billing for eleven physicians using Super Bills.
- Gather referrals and medical notes for new patients.
- Document all medical information.
- Schedule testing for patients as requested by physician.
Support Skills Trainer
Center for Living & Working
Worcester, MA
02.2020 - Current
- Assist consumers with questions and help to resolve conflicts between consumers, PCA's, Mass Health, PCM agency, Fiscal Intermediary, and Surrogates.
- Document all information leading up to resolution.
- Contact consumers, Surrogates in regards to Billing issues with the FI company.
- Being able to resolve issues with Consumers, PCA, Surrogate, and FI company.
- Check insurance status before home visits.
- Complete detailed documentation of visits, phone conversations or in office assistance.
Skills Trainer
Personal Care Management
Worcester, MA
01.2018 - Current
- Provide information, orientation and determine basic eligibility for PCA Services.
- Liaison to Consumers while going through the evaluation process to receive services from the Medicaid-Mass Health Paid Program.
- Complete initial assessment with consumer in their home/residential settings.
- Provide skills training to consumers throughout the approval and training process.
- Troubleshoot for & with consumers regarding issues with PCA program, peer support, MH Eligibility, skills training, advocacy, and I&R referral.
- Complete documentation of all contact with & regarding consumers in a timely manner.
- Maintain organized up-to-date consumer files.
- Maintain working relationship between PCA Program and Fiscal Intermediaries (FI).
- Schedule appointments between consumers & Skills Trainer.
- Mandated Reporter.
- File DPPC Reports, Elder Services Reports.
- Work with Mass Health Approvals and MMIS.
- Work with CCA.
- Cover Receptionist Desk.
Homemaker
Independent Health Care
Worcester, MA
07.2017 - 12.2017
- Assisted clients with household chores to pass inspections in their housing.
- Meal preparation; Assisted in healthy menu planning and safe cooking practices.
- Ensured medications are taken as prescribed by physician.
- Helped clients with multiple disabilities such as: dementia, autism, COPD, & cancer.
Owner/Lead Teacher
Tiny Tots Family Childcare
Worcester, MA
01.1988 - 07.2017
- Maintained groups of 10 children at a time - ages 6 weeks to 8 years.
- Created Curriculum plans and modified them for special needs students.
- Developed and taught lessons in literacy supported school reading programs.
- Conducted Parent teacher conferences, provided resources for Individualized Education Program (IEP), Early Intervention.
- Bookkeeping and Billing; Profit and Loss Statements and Parent Monthly Statements.
- Manage assistants for coverage and licensing.
- Maintained state Regulations and Requirements within Facility.
Education
High School Diploma -
Grafton Memorial High School
Grafton, MASkills
- Mentoring and teaching
- Excellent communication
- Scheduling and appointment setting
- Microsoft Office proficiency
- Data entry and documentation
- Customer service and support
- Case management expertise
- Senior care experience
- Menu planning skills
- Autism and developmental disabilities experience
- Intake and assessment
- Typing and word processing
- Childcare experience
- Clerical and administrative skills
- Windows operating system knowledge
- Data collection and research
- Front desk operations
- Patient scheduling and health insurance verification
- Problem-solving abilities
- Organizational skills
- Employee orientation training
- Conflict management strategies
- Time management techniques
- Filing systems management
- HIPAA compliance knowledge
- Medical records management
- EMR systems proficiency
Certification
- CPR Certification
- First Aid Certification
Assessments
- Administrative assistant/receptionist, Proficient, 02/01/22
- Office manager, Proficient, 09/01/22
- Customer focus & orientation, Proficient, 09/01/22
References
References available upon request.
Timeline
Front Desk Coordinator
Restorixhealth
12.2022 - Current
Support Skills Trainer
Center for Living & Working
02.2020 - Current
Skills Trainer
Personal Care Management
01.2018 - Current
Homemaker
Independent Health Care
07.2017 - 12.2017
Owner/Lead Teacher
Tiny Tots Family Childcare
01.1988 - 07.2017
High School Diploma -
Grafton Memorial High School