Customer Service Profit & Loss Management Cash Handling ! Recruitment & Selection ! Microsoft Office ! Cost Control ! Systems Management ! Employee Scheduling ! Staff Training ! Inventory Management ! Production Management ! P & L analysis Highly proactive manager with 25 years of experience in team leadership in Food Service industry. Background includes sales, management and customer service in fast-paced settings.
Hi, I’m
Barbara Haigler
Spotsylvania,VA
Summary
Overview
15
years of professional experience
1
Certification
Work History
Royal Farms
General Manager
03.2019 - 08.2021
Job overview
- All recruitment, hiring, development, coaching and scheduling for staff of 50 for new store opening
- Manage Profit and Loss priorities - develop and implement action plans to increase profit margin
- Train staff to understand prep, pars, and SOPs
- Submit credit requests in timely manner, track status of credits
- Processed payroll hours correctly and submitted before payroll deadlines
- All store ordering from multiple vendors; invoice, credit and payment tracking
- Track and reconcile GL to maintain budget
- Planned optimal workflow through successful scheduling and task delegation
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer
- Involved associates in decision-making processes to empower team and drive continued successes
- Supervised daily operations by directing customer service, inventory and sales operations
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries
Service Master, McKesson Pharmaceutical Distribution Center
Site Manager
06.2017 - 10.2018
Job overview
- All recruitment, hiring, development and coaching for staff of 25 (All Human Resource Tasks)
- Manage tote processing and janitorial crew
- Developed comprehensive productivity and usage data tracking system
- Increased and maintained team productivity by 50% within 3 months
- Developed, implemented and tracked projects to successful completion
- Manage crew with honesty, integrity and optimism to achieve stretch goals
- Consistent track record of exceeding all production goals
- Created weekly and monthly reports and presentations for management team
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks
Qdoba Mexican Grill
Restaurant Manager
05.2012 - 04.2017
Job overview
- Maintain operational oversight and commitment to sound fiscal performance; consistently provide guests with memorable customer experiences
- Processed and coded invoices and credits
- All kitchen duties – prep, serving customers, setting and maintaining pars
- Reconciled vendor payments and employee payroll weekly
- Engage in ongoing community partnerships to continue brand awareness and sales growth
- Received Guest Survey scores consistently above 70% with many positive guest comments
- Proven track record in building relationships with customers and area businesses
- Develop staff through constant training, positive interaction, and providing timely feedback
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Panera Bread
Assistant Manager
05.2006 - 04.2011
Job overview
- Hired, developed, and retained all staff; maintained heavy emphasis on developing staff customer service skills
- Achieved and maintained 15% sales growth in 2010 and 2011
- Scheduled 40 employees matching labor to sales projections
- Calculated accurate sales projections
- Entered invoices into corporate accounts payable system
- Placed food and supply orders and performed inventory counting and control
- Exhibited strength in keeping cafe clean and safe
- Supervised day-to-day operations to meet performance, quality and service expectations
Education
Iowa Western Community College
from Business Administration and Accounting
University Overview
Professional development includes: Interactive Management, Practical Coach, Emotional Intelligence,
Clifton Strengths Based Management
Skills
- Professional Relationships
- Time Management
- Positive and Friendly
- Operations and Procedural Knowledge
- Employee Schedule Management
- Performance Improvement
- Hiring and Training
- Safe Food Handling Practices
- Task Delegation
- Labor and Food Cost Control
- Full Service Restaurant Background
- Labor Cost Controls
- Profit and Loss
- Sales Expertise
- Staff Development
- Staff Training
- Employee Scheduling
- Risk Management
- Administrative Skills
- Communication Skills
- Succession Planning
- Interpersonal Skills
- Staff Retention Programs
- Process Improvement
Certification
- ServeSafe Certified - Expiration 2024
Timeline
General Manager
Royal Farms
03.2019 - 08.2021
Site Manager
Service Master, McKesson Pharmaceutical Distribution Center
06.2017 - 10.2018
Restaurant Manager
Qdoba Mexican Grill
05.2012 - 04.2017
Assistant Manager
Panera Bread
05.2006 - 04.2011
Iowa Western Community College
from Business Administration and Accounting
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