Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Hamlin

Apache Junction,AZ

Summary

Adept at elevating customer experiences, I honed my skills in superior service and efficient work at What A Mess Dog Grooming. Demonstrating a knack for meticulous grooming and client satisfaction, I boosted retention significantly. My ability to seamlessly blend hard skills like specialized grooming techniques with soft skills such as effective communication sets me apart.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience

Work History

Professional Dog Groomer

What A Mess Dog Grooming
05.2023 - 11.2024
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Educated visitors and staff on proper animal care and handling.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Demonstrated flexibility in adapting to various dog breeds'' specific needs, ensuring accurate adherence to breed-specific standards while accommodating owner preferences.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Professional Dog Groomer

Apache Tails Dog Grooming
10.2016 - 05.2023
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
  • Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
  • Demonstrated flexibility in adapting to various dog breeds'' specific needs, ensuring accurate adherence to breed-specific standards while accommodating owner preferences.

Professional Dog Groomer

Touch of Class
06.2011 - 10.2016
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
  • Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
  • Demonstrated flexibility in adapting to various dog breeds'' specific needs, ensuring accurate adherence to breed-specific standards while accommodating owner preferences.
  • Adhered to established safety protocols while using grooming tools and equipment, reducing potential accidents or injuries.
  • Developed strong relationships with clients by addressing their concerns, resulting in repeat business and referrals.

Dietary Aide

Horne Nursing Home
10.2007 - 04.2011
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Cleaned and organized kitchen, dining and service areas.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Adjusted food preparation methods in accordance with customer requests.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.

Service Deli Clerk

Buehler's Fresh Foods
04.2003 - 04.2007
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
  • Assisted in inventory management, reducing waste and improving overall product availability.
  • Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
  • Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

Associate in Business - Business

Bowling Green State University
Bowling Green, OH

Skills

  • Superior customer service
  • Customer service and satisfaction
  • Answering customer questions
  • Fast and efficient service worker

Timeline

Professional Dog Groomer

What A Mess Dog Grooming
05.2023 - 11.2024

Professional Dog Groomer

Apache Tails Dog Grooming
10.2016 - 05.2023

Professional Dog Groomer

Touch of Class
06.2011 - 10.2016

Dietary Aide

Horne Nursing Home
10.2007 - 04.2011

Service Deli Clerk

Buehler's Fresh Foods
04.2003 - 04.2007

Associate in Business - Business

Bowling Green State University

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Barbara Hamlin