Barbara Hanson

Provided captioned phone service for the hearing impaired.

Owned and managed a house sitting/pet sitting business. People trusted me to be in their homes and take care of their pets while on vacation or otherwise unavailable.

Answered emergency and non-emergency phone lines, dispatched officers on call for service as appropriate, while also maintaining radio contact with officers in the field. Required a cool head, problem-solving, and a great deal of diplomacy. Also maintained and updated warrant files and usage of various computer applications.

Supervised police dispatchers and 911 call-takers, maintained personnel records and wrote employee evaluations, worked with field officers, sergeants, and lieutenants to find solutions to various problems. Handled calls from irate or upset citizens with tact and diplomacy, and if I couldn't solve the problem myself, I referred them to the proper area for assistance. Heavy computer and phone usage, monitoring several ongoing situations at once.

Answered 911 calls for assistance, dispatched officers appropriately to calls for service utilizing voice over radio and specific computer applications. Required the ability to juggle several ongoing emergency situations at one time, while remaining cognizant of organizational protocols.