Summary
Overview
Work History
Education
Skills
Timeline
Generic

BARBARA HARRIS

Jackson,MS

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

7
7
years of professional experience

Work History

Shift Leader

Walgreens
05.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Customer Service Representative Agent & Typist

Conduent / Humana
11.2019 - 12.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information..
  • Accurately typed 65 words per minute with no errors.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Typed official correspondence and reports from handwritten notes and other information sources.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Contacted pharmacies and hospitals to discuss and resolve unpaid claims and incorrectly paid claims.
  • Followed up with doctors and nurses to obtain necessary information to complete patients' records.
  • Provided feedback and information to coding and billing personnel to streamline accounting processes.
  • Obtained patient information to properly record and document demographics and medical histories.
  • Communicated regularly with patients about billing issues, appointments and procedures.

Store Manager

Quik Stop
10.2017 - 09.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Sales Associate / Cashier

Dollar Tree
10.2016 - 08.2017
  • Operated POS terminals and cash drawer balancing.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Education

DIPOLMA -

Amanda Elzy High School
Greenwood, MS
2012

Skills

  • Accuracy Verification
  • Member Services
  • Office Organization
  • Active Listening
  • Patient Medical Histories
  • Patient Confidentiality
  • Error Identification
  • Managing Reception
  • Customer Account Management
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Call Documentation
  • Schedule Oversight
  • Quality Assurance
  • Supply Ordering
  • Safety Compliance
  • Staff Development

Timeline

Shift Leader

Walgreens
05.2023 - Current

Customer Service Representative Agent & Typist

Conduent / Humana
11.2019 - 12.2022

Store Manager

Quik Stop
10.2017 - 09.2019

Sales Associate / Cashier

Dollar Tree
10.2016 - 08.2017

DIPOLMA -

Amanda Elzy High School

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BARBARA HARRIS