Barbara Harris
Belton,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Waitress Supervisor
B & R Restaurant
07.2023 - Current
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Maintained compliance with health regulations through consistent adherence to safety protocols within workplace.
- Streamlined ordering process for customers by implementing new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout restaurant.
- Managed up to 30 customer orders per hour.
Consultant FTZ Administrator
Yanfeng Automotive Interiors
12.2019 - Current
- Stay up-to-date on new government rulings, and proactively make recommendations to client to capture extended savings
- Assist with processing daily files during absence of current administrator.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assist process to maintain 1M annual savings to Yanfeng Automotive Interiors.
FTZ Administration
Yanfeng Automotive Interiors
04.2010 - 12.2019
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Improved workplace productivity with implementation of centralized filing system, organizing both digital and physical documents.
- Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Optimized inventory control procedures to prevent supply shortages while reducing storage costs in process.
- Generated savings to Yanfeng over 1M annually in duty expenses.
Education
Some College (No Degree) - Business
Mott Community College
Flint, MISkills
- Microsoft Office
- Excel
- Microsoft Windows
- Microsoft Outlook
- Compassionate & empathetic
- Data analysis
- Goal- Driven Communication
- Workflow Coordination
- File Organization
Timeline
Waitress Supervisor
B & R Restaurant
07.2023 - Current
Consultant FTZ Administrator
Yanfeng Automotive Interiors
12.2019 - Current
FTZ Administration
Yanfeng Automotive Interiors
04.2010 - 12.2019
Some College (No Degree) - Business
Mott Community College
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