Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Barbara Harris

Lakeland,Florida

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

24
24
years of professional experience
1
1
Certification

Work History

PIP Litigation Supervisor

GEICO
Lakeland, FL
01.2016 - Current
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Complied with company policies, objectives and communication goals.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Streamlined workflow processes, reducing project completion times.
  • Implemented new operational procedures, increasing efficiency.

Liability Claims Supervisor

GEICO
Woodbury , NY
03.2015 - 12.2015
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Created new strategies for improving customer service standards within the organization.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.

Call Center Supervisor

GEICO
Woodbury, NY
01.2014 - 03.2015
  • Monitored calls for quality assurance purposes.
  • Conducted performance reviews of call center staff and documented results.
  • Developed processes and systems to improve efficiency within the department.
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Ensured that agents complied with applicable laws regarding privacy protection.
  • Performed root cause analysis to identify opportunities for improvement in operations.
  • Identified areas where additional training was needed among existing staff members.
  • Analyzed customer feedback data to identify trends in customer service issues.
  • Facilitated communication between departments to resolve problems quickly.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Resolved escalated customer complaints in a timely manner.
  • Assigned tasks to agents based on their skillset and availability.
  • Participated in hiring interviews and selection process for new team members.

Claims Adjuster

GEICO
Woodbury, New York
01.2009 - 12.2013
  • Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
  • Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
  • Organized files into logical categories; maintained complete records according to established procedures.
  • Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Determined reserves for each claim based on estimated costs of settlement or defense.
  • Maintained accurate documentation of all claim activity within designated system.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
  • Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Presented cases at mediations or arbitrations as needed in order to facilitate dispute resolution process.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
  • Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.

Mortgage Loan Officer Superviosr

First West Mortgage Bankers
Merrick , NY
05.2000 - 12.2008
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
  • Maintained current knowledge of secondary market trends, government programs and other available financing sources.
  • Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
  • Monitored customer accounts throughout the life cycle of each loan transaction.
  • Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
  • Educated customers on various aspects of mortgage financing options available.
  • Negotiated terms and conditions of loan agreements with borrowers.

Education

Business Administration and Management

Florida Southern College
Lakeland, FL

Business Administration

SUNY At Farmingdale
Farmingdale, NY

Skills

  • Strategic Planning
  • Data Analytics
  • Staff Management
  • Business Development
  • Inventory Control
  • Operations Management
  • Process Improvement
  • Staff Development
  • Training and mentoring
  • Negotiation
  • Goal-Oriented
  • Project Management
  • Complex Problem-Solving

Certification

  • Florida 620 License
  • Lean Six Sigma- Yellow belt

Timeline

PIP Litigation Supervisor

GEICO
01.2016 - Current

Liability Claims Supervisor

GEICO
03.2015 - 12.2015

Call Center Supervisor

GEICO
01.2014 - 03.2015

Claims Adjuster

GEICO
01.2009 - 12.2013

Mortgage Loan Officer Superviosr

First West Mortgage Bankers
05.2000 - 12.2008

Business Administration and Management

Florida Southern College

Business Administration

SUNY At Farmingdale

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Barbara Harris