Barbara Harshman

Supervises shift operations on communication center floor, provides direction and assistance
when necessary answering and processing calls for service, ensures notification of
communications center and emergency coordinator when required. Assists management with
training and position assignment, ensures that policies and procedures are followed, initiates
disciplinary action as appropriate and notifies management if policy, procedure, and shift issues
arise. This position requires a strong, team oriented individual who can supervise, develop
and utilize personnel to meet the objectives of the organization. We also serve as the primary watch officer, ensuring initial EMA and PEMA notification
utilizing Web EOC, paging software, and other appropriate technologies.

Receives 911 emergency calls, evaluates the circumstances and provides appropriate
responses. Provides pre-arrival instruction and dispatches emergency services/fire/police as
necessary. Coordinates response of emergency services. Provides support and resources to field outlets. Provides radio communications for police, fire, EMS units. Pages on-call personnel for County/municipal agencies when needed. Maintains confidential files and procedure records and log sheets for department. Operates computer and technical equipment, and provides basic equipment maintenance. Interacts with general public, government and public agencies, department and field staff. Enters incident information into computer files. Processes various forms, reports and other department paperwork as required.

• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
• Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
• Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.

• Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
• Set up and operated dialysis machines for patients receiving treatment for kidney failure.
• Cleaned and connected fistulas, grafts and catheters to prevent infection.
• Maintained a clean and safe environment through diligent adherence to infection control protocols.
• Patient fluid/diet planning, post lab results.
• Obtaining CCHT, Certified Clinical Hemodialysis Technician Certification

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.