Summary
Overview
Work History
Education
Skills
Licensurecertifications
Clinical Educator
Timeline
Generic

Barbara Heflin

Garland,TX

Summary

Highly skilled career professional with more than 25 years practical experience in hospital, Agency, and primary care environments. Military AMEDD-Health Care Specialists Training includes pre-hospital emergency medical trauma care which incorporates tactical combat causality skills set. Home Health Care Admission RN Conducted team meetings concerning patient care and education. Skilled in coordinating with doctors for efficient and optimal delivery of treatment plans. Adept at providing assistance for critical procedures. Ability to utilize patient management skills to enhance “quality of life” and increase patient satisfaction. Proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality. All areas of major and minor surgical procedures performed in hospital environment.

Overview

35
35
years of professional experience

Work History

ED Patient Navigator

Methodist Richardson Medical Center
01.2014 - Current
  • Working with 1115 Governmental Waiver to navigate Medicare, Medicaid and Indigent patients to coordinate community resources for care or assist with locating a primary care physician in the community
  • Making sure patients get the right level of care and decrease usage of the Emergency Department for inappropriate reasons to improve the patient experience with the health care system
  • Serves as a resource in evaluating and identify at risk patients to develop plan of care for compliance
  • Provide education to the patient/family on relevant issues regarding their physical condition, disease processes, lifestyle changes and adequate use of resources
  • Regular assessment, monitoring and evaluation of care provided to patients to establish a relationships to promote health care compliance with diabetic patients
  • Plan, organizes and communicate information for diabetic education for the hospital staff and diabetic patients.
  • Educated patients on insurance and healthcare plans
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention
  • Helped patients and family members deal with loss and post-mortem planning
  • Coached patients on self-advocacy
  • Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home
  • Organized patient schedules and assisted in planning transportation and payments
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care
  • Assisted patients in scheduling doctor and healthcare appointments
  • Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient
  • Facilitated nursing care and individual patient and family education to support high risk and chronic disease management
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Delivered support to medical staff in completion of patient paperwork
  • Verified patient insurance eligibility and entered patient information into system
  • Responded to inquiries by directing calls to appropriate personnel
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Recommended service improvements to minimize recurring patient issues and complaints
  • Worked with patients to ascertain issues and make referrals to appropriate specialists
  • Processed payments using cash and credit cards, maintaining accurate records of transactions
  • Engaged with patients to provide critical information
  • Provided excellent customer service to patients and medical staff
  • Facilitated communication between patients and various departments and staff
  • Trained new staff on filing, phone etiquette and other office duties
  • Resolved customer complaints using established follow-up procedures
  • Greeted and assisted patients with check-in procedures
  • Answered incoming calls, scheduled appointments and filed medical records
  • Compiled and maintained patient medical records to keep information complete and up-to-date
  • Organized patient records and database to facilitate information storage and retrieval
  • Taught patients and families to use at-home medical equipment
  • Followed document protocols to safeguard confidentiality of patient records
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals

Staff Nurse PRN

Quest Staffing Services
01.2010 - Current
  • Provided a broad range of general nursing care services in areas of vital signs, EKG, phlebotomy, catheters, feeding tubes, and IV.
  • Managed over 5 patient daily over a 12-14 hour period.
  • Recorded patients' medical information, and vital signs
  • Asses patient/family learning needs, as well as providing knowledge, and make appropriate recommendations regarding clinical and programmatic needs of patients
  • Utilizes time management skills.

Clinical Educators

Methodist Management Group
12.2020 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Applied effective time management techniques to meet tight deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Identified issues, analyzed information and provided solutions to problems.
  • Provide clinical instruction to 10 to 15 in students in clinical settings on transitioning and teaching topics.
  • Assisted with increased growth to over twenty medical assistance in community collaborative. Over nine months period.
  • Enhanced teams to offer service to communities.
  • Led daily operations by providing laboratory instruction, student advisement and industry best practices
  • Implemented new educational techniques to boost student comprehension while reducing learning time
  • Increased learning initiatives by educating students using visual, auditory and hands on methods and laboratory studies.
  • Provided immediate and constructive feedback to students individually and as group
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching
  • Collaborated with five RN Educators instructors to implement best practices to enhance student learning
  • Provided nursing skill demonstrations for medication administration, dressing changes and clinical logs
  • Improved student performance by defining clear goals and communicating performance metrics
  • Instructed and coached students to help overcome academic issues and personal challenges
  • Provide clinical instruction to 15 MA students in clinical settings on front office ,patient care, lab draws, and administrating medications.
  • Supervised students when administering medications to maintain patient safety
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies
  • Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for nursing programs
  • Provided educational lectures and facilitated discussions on weekly basis
  • Enhanced teams to offer service to communities
  • Assigned students to patients based on students' learning objectives and patient needs
  • Conducted clinical simulations and provided feedback for each individual student
  • Implemented instructional presentations to communicate coursework goals
  • Instructed patients on Diabetes, Heart Failure, Stroke ,COPD health awareness
  • Incorporated instructional aids and motivational strategies to eradicate learning gaps
  • Enhanced community outreach initiatives and increased business awareness by offering CPR education and preventive services to community outreach programs.
  • Distributed course syllabus and communicated course standards and learning objectives to students
  • Increased learning initiatives by educating students using visual ,auditory, hand on methods and laboratory studies
  • Collaborated with RN instructors to implement best practices to enhance student learning

Charge Nurse

Methodist Richardson Medical Center
01.2008 - 01.2014
  • Collaborated effectively with an interdisciplinary team of medical and healthcare professionals compromised of physician, nurse manager, dietician, social worker, case manager, and physical therapist
  • Manages over three units in hospital setting.
  • Perform patient care within the principles of Team Nursing, reporting pertinent observations or complaints to the team leader and/or Head Nurse
  • Maintain the patient's clinical records; assist with execution of the physician's orders, keep accurate problem oriented nurses notes according to audit committee standards
  • Assists the physician with procedures and treatments
  • Administers treatments including sterile procedures
  • Attends and supports In-service Education Programs.

Associate Nurse Manager

Richardson Regional Hospital
01.2007 - 01.2008
  • Attend daily patient rounds, share professional knowledge, and make appropriate recommendations regarding clinical and programmatic needs of patients
  • Implement, evaluate and document all patient interventions and responses
  • Initiates corrective action
  • Prioritize and delegate assignments, contributing to a higher standard of Patient care and staff retention.
  • Managed 10 nurses and nursing activities in [25 ]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
  • Worked at least 200 hours per month as floor nurse to maintain clinical proficiency.

Resource Nurse

Richardson Regional Hospital
01.1998 - 01.2008
  • Assist with precipitous condition changes in patients and responds to code blue calls
  • Assist staff involved in lengthy procedures
  • Assisted with care of patients ICU, ER, Cath lab, GI Lab, Mental Health, IMC, and Outpatient Surgery
  • Effectively started with IV
  • Educated patient health improvement, discrete state management, preventive care, mediations, and overall health management.

Staff Nurse

RHD Hospital
01.1996 - 01.1997
  • Provided a broad range of general nursing care services in areas of vital signs, EKG, phlebotomy, catheters, feeding tubes, and IV
  • managed three patient care in an ICU setting.
  • Recorded patients' medical information, and vital signs
  • Asses patient/family learning needs, as well as providing knowledge, and make appropriate recommendations regarding clinical and programmatic needs of patients
  • Utilizes time management skills.

PRN/Nurse Tech

Richardson Regional Hospital
01.1989 - 01.1995
  • Assisted with admittance and discharge of patients.
  • Assessed patient conditions and advised of changes in status.
  • Performed clinical tasks according to hospital policies.
  • Assisted in orientation of new staff members.
  • Monitored and maintained patient charts.
  • Assisted patients and family members in education of health care needs.
  • Managed over 25 Patient and nurses calls per day. Decreased monthly readmission rate.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
  • Investigated and resolved issues affecting hospital operations and patient care
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities
  • Monitored patient reactions after administering medications and IV therapies
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
  • Evaluated patient histories, complaints, and current symptoms
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
  • Educated family members and caregivers on patient care instructions
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices
  • Performed triage on incoming patients and determined severity of injuries and illnesses
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
  • Managed patients recovering from medical or surgical procedures
  • Recorded details regarding therapies to keep patient charts updated
  • Implemented care plans for patient treatment after assessing physician medical regimens
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability
  • Provided skilled, timely and level-headed emergency response to critically-ill patients

Education

Associate of Science - Nursing

El Centro
Dallas, TX
08.1995

Skills

  • Patient Assessment
  • Implementing Treatment Protocol
  • Mediation Administration
  • Plan Management
  • Patient education
  • Community advocate
  • Caring and Empathetic
  • Evaluating Quality of Care
  • Resolving Problems
  • Building Rapport and Credibility
  • Calm and Effective Under Pressure
  • Teamwork and Collaboration
  • Excellent Communication
  • Care Plan Recommendations
  • Analytical Thinking
  • Professional Demeaner
  • Goal Setting
  • Problem-solving abilities/aptitude
  • Professional Bedside Manner
  • Risk Management Assessment
  • Interpersonal Skills

Licensurecertifications

  • Registered Nurse –TX
  • BCLS
  • NHI

Clinical Educator

Nurse educators primarily teach prospective nursing professionals clinical skills, patient care methods, and best collaboration practices.


Nurse educators primarily teach prospective nursing professionals clinical skills, patient care methods, and best collaboration practices



Describe/ teach learning opportunities that prepare student for clinical practice. This can include face-to-face, simulation, or other forms of supplemental learning experiences.


Use data to identify community needs prior to planning, implementing, monitoring, and evaluating programs designed to encourage healthy lifestyles, policies, and environments


May link health systems, health providers, insurers, and patients to address individual and population health needs.


Serve as resource to assist individuals, other health professionals, or the community.


Educate people about the availability of healthcare services. Health education specialists teach people about behaviors that promote wellness.

Develop strategies to improve the well-being of individuals and communities.


Clinical instructors identify each student's potential and areas of improvement to adjust the teaching approach as needed. They conduct lectures and training in the classroom and health care facilities, testing the students' knowledge by performing actual clinical duties and medical procedures under their supervision.

It involves the whole process of learning through transforming knowledge and experience from the teacher (medical educator) to the student (medical student) in medical schools. It incorporates a number of both social and academic dynamics around students' learning environments.


Teach prospective nursing professionals clinical skills, patient care methods, and best collaboration practices.

Timeline

Clinical Educators

Methodist Management Group
12.2020 - Current

ED Patient Navigator

Methodist Richardson Medical Center
01.2014 - Current

Staff Nurse PRN

Quest Staffing Services
01.2010 - Current

Charge Nurse

Methodist Richardson Medical Center
01.2008 - 01.2014

Associate Nurse Manager

Richardson Regional Hospital
01.2007 - 01.2008

Resource Nurse

Richardson Regional Hospital
01.1998 - 01.2008

Staff Nurse

RHD Hospital
01.1996 - 01.1997

PRN/Nurse Tech

Richardson Regional Hospital
01.1989 - 01.1995

Associate of Science - Nursing

El Centro
Barbara Heflin