Barbara Heider
Rochester,NY
Summary
Highly motivated and resourceful individual with more than 10 years experience in delivering exemplary customer service. Quick learner with discipline to work individually under minimal supervision and interpersonal skills to excel in a team environment.
Overview
24
24
years of professional experience
Work History
Replenishment Team Member
Michael's Arts & Crafts Store
02.2020 - Current
- Unpack trucks, move merchandise, and stock shelves to provide appealing sales floor and positive customer experience.
- Support efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
- Perform section resets to match new planograms.
- Create seasonal displays to showcase new and promotional merchandise.
- Clean and organize sales and stock areas.
- Put away received merchandise in designated location.
- Greet and use service model to meet customers' needs.
Shift Supervisor
Pet Supplies Plus
04.2017 - 11.2019
- Motivate, direct and help maintain focus of team members while completing additional duties and tasks
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Member
Pet Supplies Plus
10.2016 - 04.2017
- Assisted "neighbors" in finding best products to fit needs of their pets
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Operations Clerk
Maximus Federal Services
02.2014 - 05.2016
- Manually entered confidential information from appeal applications received by mail and fax
Major Lens Account Support
Bausch + Lomb
05.2008 - 03.2013
- Served as primary contact for large retail, distributor and specialized accounts for ordering, tracking and resolution of all issues.
Corporate Archives Intern
Bausch + Lomb
08.2011 - 07.2012
- Identified, researched, recorded and preserved antique and vintage B+L products using archival systems, documents and actual items as well as photos from public.
- Assisted in acquisition of new archival items and materials.
- Collaborated with archivists to process incoming collections and efficiently integrate them into existing archives.
- Upheld meticulous attention-to-detail ensuring accuracy and completeness of all archival records.
Customer Resource Center Rep
Bausch + Lomb
10.2006 - 05.2008
- Processed fax and phone order requests
Health Information Technology
University Cardiovascular Associates
10.2002 - 12.2005
- Obtained patient records from other health providers and hospitals.
- Assisted with developing training materials related to health information technology tools for new employees.
- Participated in industry conferences and workshops to stay current on best practices in health information technology management.
- Ensured compliance with all relevant regulatory requirements related to health information technology, safeguarding patient privacy and security.
- Contributed to development and implementation of innovative health information technology solutions designed to enhance efficiency, reduce costs, and improve overall patient care outcomes.
Front Desk / Reception
Penfield Veterinary Hospital
01.2001 - 10.2002
- Answer phones and schedule appointments
Education
Design, Communications, Criminal Justice -
Monroe Community College
Rochester, NYHistory, Art History -
SUNY Geneseo
Geneseo, NYSkills
- Exemplary critical thinking and analytical skills
- Strong communication, organization and time management skills
- Retail management experience
- Excellent customer service skills
- Ability to work independently
- Fine attention to detail
- Confident in collaborative efforts
- Digital photography and Photoshop experience
- Skillful in artistic and creative endeavors
- Proficient in computers and social media networking
Timeline
Replenishment Team Member
Michael's Arts & Crafts Store
02.2020 - Current
Shift Supervisor
Pet Supplies Plus
04.2017 - 11.2019
Team Member
Pet Supplies Plus
10.2016 - 04.2017
Operations Clerk
Maximus Federal Services
02.2014 - 05.2016
Corporate Archives Intern
Bausch + Lomb
08.2011 - 07.2012
Major Lens Account Support
Bausch + Lomb
05.2008 - 03.2013
Customer Resource Center Rep
Bausch + Lomb
10.2006 - 05.2008
Health Information Technology
University Cardiovascular Associates
10.2002 - 12.2005
Front Desk / Reception
Penfield Veterinary Hospital
01.2001 - 10.2002
Design, Communications, Criminal Justice -
Monroe Community College
History, Art History -
SUNY Geneseo
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