Barbara Henderson
Oak Park,MI
Summary
A highly motivated goal-oriented individual, committed to pursuing a long-term career in a customer service-oriented position that requires me to utilize my ability to perform detailed tasks, troubleshoot errors, and provide excellent internal and external customer service in a professional environment. Seasoned Specialist offering [Number] years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
21
21
years of professional experience
Work History
Emergency Service Specialist/ Step Forward
Robert Half
Cleveland, OH
02.2022 - Current
- Processed emergency mortgage, rental, and utility applications for assistance
- Referred clients to different programs within the Step Forward Organization
- Placed outgoing calls and/or sent direct emails to clients regarding application updates
- Reviewed application for potential fraud.
Chore Service Provider
Terrence Henderson /through the State of Michigan
08.2011 - Current
- Provides meal preparation, medication, laundry, dishwashing, house cleaning, and shopping
- Assures that health, safety, and recreational needs are met
- Maintains records and prepares reports on services provided
- Maintains timely and accurate documentation
- Promotes self-confidence and self-esteem through the use of positive interaction and motivational techniques.
Customer Service/Adjudication
Michigan Unemployment
Detroit, MI
02.2021 - 12.2021
- Processed unemployment applications for the State of Michigan
- Answered claimant calls regarding applications submitted, processing time, and other issues regarding their unemployment benefits
- Forwarded calls to the correct department for claimant assistance
- Reviewed applications for potential fraud
- Checked for open non-monetary issues to resolve.
Onboarding Coordinator
Kelly Services
Troy, MI
02.2020 - 07.2020
- Processed new hire and temporary employee paperwork
- Completed the I9 process through I9 Advantage
- Updated new hire personal information in Kelly’s onboarding system
- Conducted background screenings and set drug testing appointments
- Multi-tasked
- Worked well in a high-performance department.
Direct Care Worker
INI Group LLC.
Ann Arbor, MI
11.2016 - 03.2019
- Provided meal preparation, medication, laundry, house maintenance, and shopping for patience
- Log, chart, and dispense medications for the consumer
- Assured that health, safety, and recreational needs were observed
- Maintained records and prepared reports on services provided
- Maintained timely and accurate documentation
- Scheduled medical, legal, and dental appointments for consumer
- Provided personal non-medical care
- Promoted self-confidence and self-esteem with positive interaction and motivational technique.
Private Duty Home Health Care Aide/Housekeeper
Harrison Home Services
Southfield, MI
01.2014 - 03.2018
- Provided meal preparation, medication, laundry, dishwashing, house cleaning, and shopping
- Log, chart, and dispense medications for the consumer
- Assured that health, safety, and recreational needs are observed
- Maintained records and prepared reports on services provided
- Maintained timely and accurate documentation
- Scheduled medical, legal, and dental appointments for consumer
- Provided personal non-medical care
- Promoted self-confidence and self-esteem with positive interaction and motivational techniques.
Customer Care Rep.
Aditya Birla Minacs
Farmington Hills, MI
09.2010 - 04.2011
- Made outbound calls to cellular customers for equipment upgrades
- Reads multi-scripts verbatim
- Resolved any issues regarding cellular customers' accounts
- Performed credit reviews for additional lines of service for existing customers.
Credit Coordinator
Blue Line Foodservice Distribution
Farmington, MI
01.2005 - 04.2008
- Organized and opened new accounts for new store locations
- Developed and managed weekly, monthly, and yearly fiscal reports
- Processed and distributed incoming and outgoing checks for invoice payments
- Reviewed and discussed account terms, settlement offers, and resolution of disputes on delinquent accounts
- Processed daily internal and external invoices for payment
- Filed, faxed, and resolved external delinquent accounts
- Sorted incoming invoices for distribution.
Accounts Payable Rep.
Blue Line Foodservice Distribution
Farmington, MI
07.2003 - 01.2005
- Organized and opened new accounts for new store locations
- Developed and managed weekly, monthly, and yearly fiscal reports
- Processed and distributed incoming and outgoing checks for invoice payments
- Reviewed and discussed account terms, settlement offers, and resolution of disputes on delinquent accounts
- Processed daily internal and external invoices for payment
- Filed, faxed, and resolved external delinquent accounts
- Sorted incoming invoices for distribution.
Education
Associate of Applied Science - Business Administration
Wayne County Community College District
Detroit, MISkills
- Customer Relations
- Emergency Response
- Proficient in [Software]
- Expert in [Software]
- Management Collaboration
- Quality Assessment
- Project Planning
- Analytical Thinking
- Process Improvement
Education Training
- Wayne County Community College
- Associates in Business Administration
Personal Development
- Knowledge of Microsoft Word – Microsoft Excel – PowerPoint – Outlook – Access - IDS software
- Typing 40-60 WPM; Software: MS Windows, Certified Word Processor, MS Word, MS Excel, MS PowerPoint, Access, Outlook, IDS software, Multi-line phone systems
Professional Experience
- Over eight years experience in accounting and customer service
- Ability to achieve departmental and company-wide goals
- Proficient in handling diverse tasks simultaneously
- Strong self-motivator and goal-driven in a professional environment
- Works well under pressure, meets deadlines, and responds positively to new concepts and ideals
- Ability to work in a fast-paced environment
- Successful in maintaining excellent customer service
- Successful in building and maintaining great customer care relationships
Timeline
Emergency Service Specialist/ Step Forward
Robert Half
02.2022 - Current
Customer Service/Adjudication
Michigan Unemployment
02.2021 - 12.2021
Onboarding Coordinator
Kelly Services
02.2020 - 07.2020
Direct Care Worker
INI Group LLC.
11.2016 - 03.2019
Private Duty Home Health Care Aide/Housekeeper
Harrison Home Services
01.2014 - 03.2018
Chore Service Provider
Terrence Henderson /through the State of Michigan
08.2011 - Current
Customer Care Rep.
Aditya Birla Minacs
09.2010 - 04.2011
Credit Coordinator
Blue Line Foodservice Distribution
01.2005 - 04.2008
Accounts Payable Rep.
Blue Line Foodservice Distribution
07.2003 - 01.2005
Associate of Applied Science - Business Administration
Wayne County Community College District
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