Barbara Henderson
South Yarmouth,MA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
Work History
Retail Store Owner
Ben Franklin Stores
Chatham , MA
05.2002 - Current
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Initiated campaigns designed to drive foot traffic into the store through targeted advertising efforts.
- Maintained inventory levels by ordering merchandise from suppliers.
- Responsible for hiring qualified personnel who have demonstrated excellent skillsets.
- Developed marketing strategies for the store in order to increase sales.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assisted customers with product selections based on their individual needs and preferences.
- Scheduled staffing shifts and monitored employee performance.
- Implemented new procedures for better customer service and efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Warwick Veterans Memorial High School
Warwick, RI06-1965
Some College (No Degree) - Medical Secretary
Vermont College
Montpelier, VTSkills
- Customer service
- Problem solving
- Team collaboration
- Vendor relations
- Excellent communication
- Valid Driver's license
- Payment processing
- Clerical support
- Bookkeeping
- File maintenance
- Administrative support
- Attention to detail
- Reception duties
- Billing procedures
Custom
- I have owned and operated two Ben Franklin Stores in previous years. In the years of ownership, my experience varied in all phases of the store, from vaccuming, cashier, stocking,ordering merchandise, bookeeping and freight delivery.
- Before purchasing the Ben Franklin Stores, I was a Sales Representative. My territory was all of New England and I also was responsible for 20 Merchandisers .
- I was on the Board of the Merchants Association of Chatham and am a member of the Orleans, Eastham Elks.
Timeline
Retail Store Owner
Ben Franklin Stores
05.2002 - Current
High School Diploma -
Warwick Veterans Memorial High School
Some College (No Degree) - Medical Secretary
Vermont College
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