Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Henry

Cincinnati,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Health Unit Coordinator

UCMC Medical Center
07.2015 - Current
  • Assisted with processing patient admissions, transfers and discharges.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.

Guest Service Manager

Ronald Mcdonald House Charities Of Greater Cincinnati
02.2005 - 07.2015
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Managed internal house operations and was the primary contact during 7am-3pm for guest living at the house.
  • Understood and implemented safety and emergency procedures.
  • Oversaw day-to-day operations of 81-rooms.
  • Required to maintain a home-like and supportive environment in directing the volunteers and assuring that services and programs were provided in a manner consistent with current policy and procedures.
  • Respond to crisis situations such as fire alarms and patients deaths, making sure family's needs are met.
  • Maintain guest database by entering family record and information on a daily basis and keep all records secure and accurate in a confidential manner.

Catering Sales Manager

Hilton Cincinnati Netherland Plaza
04.2002 - 02.2005
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Communicated with venue personnel to coordinate event logistics.
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
  • Exceeded both quarterly and annual sales goals.

Education

High School Diploma -

New London High School
New London, CT

Skills

  • Process Improvements
  • EMR Updating
  • Progress Monitoring
  • Paperwork Processing
  • Records Management
  • Workflow Coordination

Timeline

Health Unit Coordinator

UCMC Medical Center
07.2015 - Current

Guest Service Manager

Ronald Mcdonald House Charities Of Greater Cincinnati
02.2005 - 07.2015

Catering Sales Manager

Hilton Cincinnati Netherland Plaza
04.2002 - 02.2005

High School Diploma -

New London High School

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Barbara Henry