Summary
Overview
Work History
Education
Skills
Timeline
Generic

BARBARA HERD

Bakersfield,California

Summary

Knowledgeable Dispatcher with 30 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

34
34
years of professional experience

Work History

Dispatch Supervisor /Freight Broker

Jennings Transportation
Lake Havasu City
02.1993 - Current
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Resolved customer complaints in a timely and professional manner.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Monitored incoming calls to ensure they were handled promptly and correctly.
  • Supervised the training of new hires in dispatching protocols and processes.
  • Maintained accurate records of dispatched vehicles, drivers, routes.
  • Coordinated with other departments to ensure smooth inter-departmental communication.
  • Investigated customer inquiries regarding delivery status or delays.
  • Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
  • Established strong working relationships with external vendors to facilitate efficient delivery operations.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Reviewed and analyzed financial data to ensure accuracy of customer accounts.
  • Negotiated contracts in a timely manner.
  • Recorded numbers of units handled or moved on daily production sheets or work tickets.

Caregiver

In Home Supportive Services
Bakersfield
02.1990 - 05.2022
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Built strong and trusting rapport with clients and loved ones.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Instructed family members on how to provide bedside care.

Education

High School Diploma -

Foothill High School
Bakersfield, CA
06-1984

Skills

  • Employee Training
  • Dispatcher monitoring
  • Route Planning
  • Incident Reporting
  • Schedule checking and oversight
  • Positive communication skills
  • Proficiency computer skills
  • Scheduling expertise
  • Mentoring and training
  • Database Management
  • Route Navigation
  • Data Entry
  • Driver communication
  • Service planning
  • Processing orders

Timeline

Dispatch Supervisor /Freight Broker

Jennings Transportation
02.1993 - Current

Caregiver

In Home Supportive Services
02.1990 - 05.2022

High School Diploma -

Foothill High School

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BARBARA HERD