Barbara Hernandez
San Antonio
Summary
Skilled in data entry and demonstrating empathy, I excel in customer relations and performance tracking. My bilingual capabilities and ability to quickly learn facilitate exceptional service and client satisfaction.
Overview
9
9
years of professional experience
Work History
CSR, Sales
Self Employed
02.2024 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
CSR, Sales
AT&T
01.2022 - 02.2024
- Consistently exceeded sales targets by 100% each quarter through strategic prospecting, lead generation, and effective negotiation skills
- Delivered persuasive presentations and product demonstrations to prospective clients, resulting in a 90% conversion rate from leads to closed deals
- Provided ongoing support to existing clients by addressing their concerns promptly and ensuring high levels of customer satisfaction
- Trained new team members on product knowledge, sales techniques, and best practices for successful B2B selling
- Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
- Built rapport with customers through active listening and understanding their unique needs
- Responded promptly to inquiries from potential customers via phone calls or emails
- Developed in-depth knowledge of competitor products and market trends to effectively position our offerings
- Identified customer pain points and proposed tailored solutions that addressed their specific challenges
- Data Entry
Customer Service Representative
American Income Life
09.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Cold calling
- Book appointments
Waitress, Hostess, Cashier
Mexican Restaurants
06.2016 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
San Antonio CAN High School
San Antonio, TX05.2016
Some College -
Alamo Colleges
San Antonio, TXSkills
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Customer relations
- Data entry
- Call center experience
- Active listening
- Microsoft Excel
- Customer Oriented
- Bilingual
- Quick Learner
- Cross selling and upselling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR, Sales
Self Employed
02.2024 - Current
CSR, Sales
AT&T
01.2022 - 02.2024
Customer Service Representative
American Income Life
09.2019 - 01.2022
Waitress, Hostess, Cashier
Mexican Restaurants
06.2016 - 08.2019
High School Diploma -
San Antonio CAN High School
Some College -
Alamo Colleges
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