Barbara Hicks
Cedar Bluff,AL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
24
24
years of professional experience
Work History
On-line Grocery
Wal-Mart Supercenter
Centre, AL
03.2020 - Current
- Trained new employees on store operations and job duties.
- Loaded grocery bags into customers' vehicles upon request.
- Provided excellent customer service by responding quickly to inquiries and resolving complaints promptly.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Assigned work and monitored performance of project personnel.
Rural Mail Carrier
United States Post Office
Cedar Bluff, Alabama
09.2023 - 12.2023
- Operated vehicle in accordance with applicable laws and regulations.
- Ensured proper handling of fragile packages requiring special care.
- Provided excellent customer service while interacting with customers on route.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Assisted customers with inquiries regarding postal services and regulations.
- Notified supervisor immediately if any irregularities were found during the route delivery process.
- Inspected postal vehicles for defects prior to operation.
- Communicated effectively with supervisors regarding route progress or changes.
- Obtained signatures for registered, certified, and insured mail.
- Followed established protocols for secure package delivery at customer locations.
- Reported any safety or security incidents encountered during the course of duty.
- Responded promptly to emergency situations when called upon.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Handled undeliverable mail in accordance with established procedures.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Provided change-of-address cards and other postal forms upon customer request.
Substitute Teacher
Board of Education
Centre, Alabama
01.2020 - 05.2021
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Managed high school classrooms during teacher absences.
- Took attendance and maintained attendance records during period as substitute.
- Explained assignments and relayed information from lead teacher.
Ambulance Billing Logistics/Floyd County Safe Kids
Redmond Regional Medical Center
Rome, Georgia
01.2000 - 12.2017
- Coordinated with other emergency response teams such as police officers or firefighters when necessary.
- Monitored radio transmissions from dispatch centers regarding incoming emergency calls.
- Maintained detailed records of patient care services rendered on each call.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Documented care provided to patients into reports for submission to supervisor.
- Audited and documented medical treatment administered on-site and during transport to healthcare facility.
- Filed Repots to the State on time.
- Coordinator for Floyd County Safe Kids
- Worked with Police and Fire Department for child car seat safety and applied for grants.
Education
Physical Education
Bethel University
Mckenzie, TN01-1983
GED -
Bruceton High School
Bruceton, TN05-1981
Certification - Child Development
Huntington Vocational School
Huntingdon, TNSkills
- Customer Service
- Grant Writing
- Auditing
- Computer and office Skills
Timeline
Rural Mail Carrier
United States Post Office
09.2023 - 12.2023
On-line Grocery
Wal-Mart Supercenter
03.2020 - Current
Substitute Teacher
Board of Education
01.2020 - 05.2021
Ambulance Billing Logistics/Floyd County Safe Kids
Redmond Regional Medical Center
01.2000 - 12.2017
Physical Education
Bethel University
GED -
Bruceton High School
Certification - Child Development
Huntington Vocational School
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