BARBARA HOGAN
Phoenix,AZ
Summary
Experienced insurance professional with more than 35 years of diverse training, sales, and underwriting experience. Proven ability to communicate with internal and external partners and develop effective business relationships. Always seeks opportunity to improve and promote quality.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sr. Agency Training Executive
Travelers
04.2018 - Current
- Partners with Sales Executive to develop and implement strategies for agencies training.
- Conducted agency needs assessments to identify quoting patterns and develop targeted learning solutions to grow the agency's book of business.
- Collaborate with management, sales team, underwriters, and agency personnel to develop and implement strategies for maximum agency productivity.
- Lead ATE for testing, evaluating new automation changes in support of future enhancements to increase productivity.
- Coached Sales Executives on the Select Accounts Process and systems to foster growth within the organization.
- Mentored junior trainers in the development and delivery of effective training programs, contributing to a strong talent pipeline within the company.
- Communicated all learning and performance objectives, schedules, and agency training assessments to upper management.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new agents.
- Utilized variety of instructional design methodologies to deliver National Webinars.
Sr. Agency Automation Executive
Travelers
01.2012 - 04.2018
- Developed comprehensive training materials to facilitate a smooth transition during technology upgrades.
- Evaluated existing processes, identifying areas for improvement through automation initiatives.
- Provided ongoing support and maintenance for deployed automation solutions, ensuring optimal functionality.
- Conducted thorough testing and troubleshooting to ensure the reliability of automated systems.
- Trained staff on the use of new automation tools, fostering a culture of continuous improvement within the organization.
Agency Automation Executive
Travelers
05.2007 - 01.2012
Account Manager
Aetna Life & Casualty
06.2005 - 05.2007
Technical Business Analyst
St. Paul Travelers
12.2001 - 06.2005
Information Systems Analyst
The Travelers Insurance Company
01.2000 - 12.2001
Account Billing Analyst III
The Travelers Insurance Company
01.1996 - 01.2000
Skills
- Strong Knowledge of adult educational training and methodology
- Strong presentation skills
- Strong knowledge of Travelers Products
- Strong interpersonal and communication skills
Certification
- CIC
Timeline
Sr. Agency Training Executive
Travelers
04.2018 - Current
Sr. Agency Automation Executive
Travelers
01.2012 - 04.2018
Agency Automation Executive
Travelers
05.2007 - 01.2012
Account Manager
Aetna Life & Casualty
06.2005 - 05.2007
Technical Business Analyst
St. Paul Travelers
12.2001 - 06.2005
Information Systems Analyst
The Travelers Insurance Company
01.2000 - 12.2001
Account Billing Analyst III
The Travelers Insurance Company
01.1996 - 01.2000
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