Barbara Hogan
Cincinnati,OH
Summary
Organized and dependable professional with a strong ability to manage multiple priorities while maintaining a positive attitude. Diligent candidate for [Desired Position] with a solid background in customer service, recognized for efficiently resolving inquiries and achieving high satisfaction rates. Proven expertise in leveraging exceptional communication and problem-solving skills to enhance the overall customer experience. Committed to taking on additional responsibilities to support team goals and drive success.
Overview
18
18
years of professional experience
Work History
Owner, Operator, and Principal Photographer
Barb Hogan Contemporary Photography
Cincinnati, Ohio
01.2006 - 12.2023
- Created and maintained freelance photography business. I have consistently grown my clientele by 40% for the last three years. Responsible for all customer service and client issues and needs.
- Photography work published by National Geographic Magazine, and other publications.
- Named top twelve Best in Cincinnati 2018
- Created and maintain BHCP website and social media sites.
- Constantly work with and manage client relations and a team of assistants.
- Responsible for all aspects of the business including all financials, marketing, ordering, and tax reporting.
Veterinary Receptionist
Paw Print Animal Hospital
Cincinnati, Ohio
01.2021 - 01.2023
- Managed appointment scheduling and maintained accurate patient records in electronic systems, approximately 50 appointments per day.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Coordinated client communications, providing exceptional customer service during high-volume periods.
- Assisted veterinarians with administrative tasks, ensuring efficient clinic operations and workflow.
- Processed payments and handled billing inquiries, contributing to streamlined financial transactions.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Veterinary Receptionist
Anderson Hills Animal Care Hospital
Cincinnati, Ohio
01.2018 - 01.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system, updating approximately 50 patients per day.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Social Media and Client Management Director
AI Software, Inc.
Cincinnati, Ohio
02.2012 - 08.2013
- Responsible for all customer service concerns, maintained websites for over 50 clients, wrote customer blogs, created social media content for over 50 clients, performed SEO analytics, developed website requirements.
- Oversaw cross-functional collaboration to align project objectives with business goals, driving cohesive execution.
- Enhanced company reputation by consistently delivering exceptional results, exceeding customer expectations, and maintaining high-quality standards.
Marketing Communications Manager
CIMx Software, Inc
Milford, Ohio
01.2008 - 01.2010
- Performed all marketing communications functions for a small software development company, including development of branding materials, marketing collateral, and website development and maintenance.
- Developed and executed integrated marketing communication strategies to enhance brand visibility and engagement.
- Collaborated with cross-functional teams to create compelling content for digital campaigns and social media platforms.
- Spearheaded brand messaging alignment across all channels to maintain consistency and strengthen overall branding strategy.
- Coordinated effective placements of media announcements, billboards and print ads for maximum effectiveness and exposure.
- Devised and executed integrated, online and direct marketing campaigns.
Education
Bachelor in Business Administration - Computer Science
The University of Toledo
Toledo, OH06.1985
Skills
- Highly proficient in the following:
- Client relations and communications
- Microsoft Office Suite
- Customer relations
- Relationship building
- Client service
- Computer skills
Timeline
Veterinary Receptionist
Paw Print Animal Hospital
01.2021 - 01.2023
Veterinary Receptionist
Anderson Hills Animal Care Hospital
01.2018 - 01.2021
Social Media and Client Management Director
AI Software, Inc.
02.2012 - 08.2013
Marketing Communications Manager
CIMx Software, Inc
01.2008 - 01.2010
Owner, Operator, and Principal Photographer
Barb Hogan Contemporary Photography
01.2006 - 12.2023
Bachelor in Business Administration - Computer Science
The University of Toledo