Barbara Holloway
Tucson,AZ
Summary
A business professional with solid experience in office administration and operational support. Skilled in managing office tasks, coordinating schedules, and maintaining records with high accuracy and security. Proven ability to enhance office efficiency through effective communication and organizational skills. Reliable team player, adaptable to changing needs, and focused on collaborative success. There was a break in my work history, 2018-2022, this was due to moving overseas to Germany for 4 years.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Office Assistant/HR and Trust Representative
SANTA ROSA CARE CENTER
08.2023 - Current
- Managed and processed all aspects of payroll for 120+ employees, including data entry, deductions, tax withholdings, timesheets, and bonuses ensuring accurate employee compensation calculations and timely payment
- Maintained employee records in compliance with company policies and legal requirements while ensuring confidentiality of sensitive information
- Conducted investigations into employee complaints or misconduct allegations following established protocols
- Prepared and conducted new hire onboarding and orientation to facilitate smooth integration into company culture
- Implemented a monthly employee recognition program
- Managed trust accounts for 100+ residents, ensuring accurate distribution of funds in accordance with trust agreements, legal requirements, and fiduciary responsibilities, minimizing errors and discrepancies while maintaining detailed records of transactions, account activities, and beneficiary information
DSO Practice Lead/Manager
Ortho Pros Dental Pros
08.2022 - 03.2023
- I managed the DSO operations consisting of the insurance, phone service representatives, and billing departments for three different specialties, at three different locations
- Hired and filled all positions needed to lead a hardworking, reliable, and loyal team
- Created a more efficient way to collect and process accounts receivable
- Created and coordinated spreadsheets for schedules, to-do tasks for the DSO team, monthly analytics, and to keep track and complete financial processes
- Completed all end-of-month reports and payouts for the Doctors, Dentists, and hygienists for all three specialties
- Utilized electronic health records (EHR) software proficiently to maintain accurate patient records while ensuring compliance with privacy regulations (HIPAA)
Accounting/Administrative Assistant
JEZ Enterprises
03.2017 - 01.2018
- Performed administrative tasks including answering phone calls, filing documentation, reporting, updating spreadsheets, preparing documents/invoices, and payroll assistance
- Maintained excellent communication with management
- Created weekly financial reports
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Provided exceptional customer support via phone, email, and chat channels
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Administrator and Finance Assistant
Splash Investments
09.2014 - 03.2017
- Created a documentation workflow system that increased administrative efficiency
- Performed administrative tasks including answering phone calls, filing, reporting, updating spreadsheets, preparing documents, payroll assistance, etc
- Maintained the company's business/fleet accounts and invoice reports over the course of 2.5 years
- Used my own source of transportation and worked at several different sites where I performed administrative tasks and cashier duties, communicated with the staff and customers, as well as managed the logistics of the in-store inventory
Education
Bachelor's degree - Healthcare Administration
University of Arizona Global Campus
04.2022
High school or equivalent -
Conway High School
Conway, AR05.2009
Skills
- Accounts Payable/Receivable
- Microsoft Outlook/Word/Excel
- Office Management
- Administration
- Customer service
- Payroll
- Communication skills
- Organizational skills
- Human Resources
- Attention to Detail
- Critical Thinking
- Multi-tasking
- Problem-Solving
- Health Care
Certification
CPR Certified
Volunteer Experience
- Refugee Volunteer, US Airforce, 08/01/21, 09/30/21, Provided meals to the Military men and women working continuously to help the refugees during the Afghan evacuee crisis at the Ramstein Airbase in Germany.
- Christmas Volunteer, Freemasonry, 12/01/20, 12/31/21, Helped the Freemasonry organization with setting up a table and helping individuals by wrapping their Christmas gifts for their loved ones.
References
- Tia Veazey, Realtor and Dental Assistant, 662-863-8806
- Jasmine Vazkez, Insurance Claims, 501-502-5156
- Roberto Hernandez, Retired Military and Management, 909-788-6208
Timeline
Business Office Assistant/HR and Trust Representative
SANTA ROSA CARE CENTER
08.2023 - Current
DSO Practice Lead/Manager
Ortho Pros Dental Pros
08.2022 - 03.2023
Accounting/Administrative Assistant
JEZ Enterprises
03.2017 - 01.2018
Administrator and Finance Assistant
Splash Investments
09.2014 - 03.2017
High school or equivalent -
Conway High School
Bachelor's degree - Healthcare Administration
University of Arizona Global Campus
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