Barbara Holmes
Richmond Hill,GA
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Reliable and dedicated approach to incorporating excellent interpersonal skills. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Business-minded professional tackling any job task with gusto and precision. Demonstrates positive attitude and readiness to adapt to different situations. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Take-charge professional delivering executive support and team leadership to business operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar General
Savannah, GA
07.2016 - 06.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with all safety regulations throughout the store premises.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Service Representative
Teletech at Home
Richmond Hill, GA
07.2015 - 07.2016
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Improved customer service wait times to mitigate complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Kmart, Sears Holding
Clarksville, TN
03.2011 - 06.2015
- Issued receipts, refunds, credits or change due to customers.
- Checked personal identifications during alcohol and tobacco sales..
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers promptly and responded to questions.
- Answered customer questions and provided store information.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves with merchandise when needed.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
MBA - Business Administration
University of Phoenix
Phoenix, AZ06-2017
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ03-2015
Associate of Arts - Information Technology
University of Phoenix
Phoenix, AZ06-2012
Skills
- Business Development
- Customer Relations
- Pricing and Markdowns
- Records Management
- Store Organization
- Attention to Detail
- Staff Management
- Inventory Control
- Store Opening and Closing
- Problem-Solving
- Stock Rotations
- Flexible Schedule
- Transaction Processing
- Employee Scheduling
- Customer Service Management
- Customer Experience
- Staff Supervision
- Customer Service
- Customer Service and Engagement
- Order Management
- Hiring and Training
- Time Management
- Retail Operations
- Microsoft Office Suite
- Goals and performance
- Order management
Languages
English
Professional
Certification
- Medical Billing & Coding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Dollar General
07.2016 - 06.2023
Customer Service Representative
Teletech at Home
07.2015 - 07.2016
Cashier
Kmart, Sears Holding
03.2011 - 06.2015
MBA - Business Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Associate of Arts - Information Technology
University of Phoenix
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