Barbara Hostettler
Rifle,CO
Summary
Experienced Public Safety Telecommunicator and CTO skilled in crisis negotiation and training. Facilitates effective communication under pressure while mentoring team members and collaborating with agencies. Strengths include exceptional customer service and stress management, ensuring clarity and support during emergencies. Focused on fostering positive environments and enhancing team performance.
Overview
16
16
years of professional experience
Work History
CTO
Garfield County Emergency Communications Authority
Rifle, CO
10.2015 - Current
- Utilize computer-aided dispatch systems (CAD).
- Answer and prioritize emergency and non-emergency calls on a multi-line phone system, obtaining critical information
- Mentored staff to develop skills, resulting in improved team performance.
- Provide clear instructions and support to callers in crisis.
- Provided confidential peer support and resources to individuals after critical incidents.
- A member of the Crisis Negotiation Team, employing de-escalation and active listening techniques to resolve critical situations.
- Public Education, raising awareness on 911 services.
Office Manager
Enerflex Energy Systems
Rifle, CO
09.2010 - 10.2015
- Supervised administrative staff, enhancing team efficiency through guidance and support.
- Tracked invoices and payments, ensuring accurate accounts receivable and payable management.
- Coded and entered daily invoices and outgoing billing with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Facilitated employee safety training sessions, promoting workplace safety awareness.
Education
High School Diploma -
Rifle High School
Rifle, CO05-1993
Some College (No Degree) -
Colorado Mountain College
Rifle, COSkills
- Team leadership
- Training and mentoring
- Crisis negotiation
- Customer service excellence
- Stress management
- Radio communication skills
Accomplishments
- Gold Line Award 2023 - Exceptional overall performance, going above and beyond day-to-day duties.
- Service in Action 2023 - Sense of duty, respect, dependability, equality, compassion and empathy.
- Integrity in Action 2024 - Honesty, accountability, trustworthiness, authenticity, credibility, and follow through.
- Community in Action 2025 - Outreach, support, education of others, active listening, providing and receiving feedback, connection, collaboration, and cooperation.
- Teamwork in Action 2025 - support, fairness, growth-mindedness, forgiving, loyalty, creating a sense of belonging, communication, patience and empathy.
Timeline
CTO
Garfield County Emergency Communications Authority
10.2015 - Current
Office Manager
Enerflex Energy Systems
09.2010 - 10.2015
High School Diploma -
Rifle High School
Some College (No Degree) -
Colorado Mountain College