Barbara Hottes
Pine Plains ,NY
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
19
19
years of professional experience
Work History
Kitchen Cook
On The Run Coffee Shop
01.2016 - Current
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Emergency Medical Technician Volunteer
Pine Plains Firehouse
03.2013 - Current
- Managed inventory of medical supplies on ambulances, ensuring proper stock levels for optimal preparedness during emergencies.
- Exhibited excellent problem-solving abilities when faced with complex medical scenarios requiring quick assessment and decision-making capabilities.
- Provided compassionate care to patients experiencing both physical injuries and emotional trauma, promoting healing and positive outcomes.
- Enhanced patient care by providing timely and efficient emergency medical assistance during various community events.
- Demonstrated strong teamwork skills through close collaboration with fellow EMTs, firefighters, and law enforcement personnel.
School Bus Driver
Pine Plains Central School District
09.2005 - 06.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
Housekeeping Manager
Rhinebeck Village Inn
06.2016 - 05.2018
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
Education
GED -
SUNY New Paltz
New Paltz06.1989
Skills
- Guest Relations
- Food Preparation
- Cleaning and sanitizing
- Customer Service
- Prioritization and Organization
Timeline
Housekeeping Manager
Rhinebeck Village Inn
06.2016 - 05.2018
Kitchen Cook
On The Run Coffee Shop
01.2016 - Current
Emergency Medical Technician Volunteer
Pine Plains Firehouse
03.2013 - Current
School Bus Driver
Pine Plains Central School District
09.2005 - 06.2023
GED -
SUNY New Paltz
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