Barbara Hudson
Mobile,AL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
31
31
years of professional experience
Work History
Cashier
Michigan Avenue Cafe
Mobile, Alabama
01.2014 - Current
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
Customer Service Representative
Fidelity Reserves
Mobile, AL
03.2006 - 10.2010
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Sears Holdings Company
Mobile, Alabama
09.1993 - 09.2005
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Associate of Arts - Business, Medical And Legal Terminology
Carver State Technical
Mobile, AL05-1986
Skills
- Returns processing
- POS Systems
- Cash Register Operation
- Payment Collection
- Cash Handling
- Order Taking
- Cash Management
Affiliations
Outside of my work-life I enjoy selling Mary Kay products, attending Church and other social functions. I enjoy reading, cooking, baking, and outdoor activities.
Accomplishments
While working in various positions, I received perfect attendance certificates and recognition for going above and beyond to keep the customer satisfied.
References
References available upon request.
Timeline
Cashier
Michigan Avenue Cafe
01.2014 - Current
Customer Service Representative
Fidelity Reserves
03.2006 - 10.2010
Customer Service Representative
Sears Holdings Company
09.1993 - 09.2005
Associate of Arts - Business, Medical And Legal Terminology
Carver State Technical
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