Communication
Barbara Hurdas
Customer Service
Springfield Gardens,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Home Attendant
C&T Home Care
Queens, NY
07.2018 - Current
- Accompanied ambulatory patients outside home as guide and companion.
- Enabled patients to stay in homes by monitoring and recording patient condition, providing support and personal services and teaching families.
- Provided mobility assistance such as walking and regular exercising.
- Purchased, prepared and served food for patients and other members of family by following special prescribed diets.
- Entertained patients by reading aloud, playing cards and engaging in conversation.
- Administered prescribed oral medications under written direction of physician or as directed by home care nurse.
- Assisted patients in dressing, bathing and grooming.
- Massaged patients and applied preparations and treatments such as liniment or alcohol rubs and heat-lamp stimulation.
- Provided transportation and appointments management.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
Wholesale Account Manager
Scrunch It Curls
Clearmont, Florida
09.2020 - 09.2022
- Produced sales reports to monitor sales growth, aging and accounts receivable.
- Used consumer insights and analyzed market conditions to develop effective sales and marketing strategies.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Proactively managed client correspondence and recorded tracking and communications.
- Used Zendesk to document sales activities and sales pipelines.
- Managed over 30 wholesale account setups and ongoing support.
- Developed and executed business plans to maximize profitability and revenue.
- Negotiated best cost of goods for materials within established product specifications.
- Oversaw and managed 7-person sales team to drive performance and account growth.
- Sought out prospective bulk purchasers with online research
- Exceeded established sales goals and increased client retention.
- Scheduled, updated and maintained product preparations and customer promotions.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Addressed each customers' needs and wants to recommend suitable product options.
- Coached customers' staff and demonstrated product use and maintenance.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Customer Service Representative
Scrunch It Curls
Clearmont , FL
04.2020 - 04.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals through implementation of effective marketing strategies.
- Communicated professionally with colleagues, freelancers and clients.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Promptly responded to inquiries and requests from prospective customers.
- Entered orders into Shopify computer database system.
Customer Service Representative Specialist
Dish Network Corp
Englewood, CO
10.2011 - 02.2015
- Managed a high-volume workload within a deadline-driven environment. Resolved complaints and grievances from customers speaking Greek and English.
- Used information and technology written in English and translated it to Greek for Greek customers to better understand and increase their level of comfort for the benefit of the company.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Performed troubleshooting, identified technical issues, educated customers on resolution, and set up appointments.
- Retention; offered credits and promotions to long term customers as a save method to satisfy customer and company needs.
- Scheduling Installations for brand new accounts.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Control Officer
Eulen America
Jamaica, NY
04.2010 - 02.2011
- Kept manual time of employees logging in and out of work.
- Ensured employees logged into work prepared and in proper uniform and were provided with proper equipment to start shift.
- Paper work pertaining to shift.
- Track devices removed from Cabinets to ensure that borrowed devices are returned.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Assisted Wheelchair passengers and unaccompanied minors around the airport.
- Checked passenger Boarding pass
Education
Bachelor of Arts - History
Ashford University
San Diego, CA 09.2022 - 09.2025
Skills
Complaint resolution
Sales expertise
International sales support
Stock management
Professional telephone demeanor
Creative problem solving
Stocking and replenishing
Recordkeeping strengths
Order fulfillment
Technical Support
Shipping procedures understanding
Software
Graphic Design
Spreadsheet
Collaboration
Analytics
Computer
Powerpoint
Excel
Graphics
Typing
Digital marketing
Timeline
Bachelor of Arts - History
Ashford University
09.2022 - 09.2025
Wholesale Account Manager
Scrunch It Curls
09.2020 - 09.2022
Customer Service Representative
Scrunch It Curls
04.2020 - 04.2022
Home Attendant
C&T Home Care
07.2018 - Current
Customer Service Representative Specialist
Dish Network Corp
10.2011 - 02.2015
Control Officer
Eulen America
04.2010 - 02.2011