Summary
Overview
Work History
Education
Skills
Timeline
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Barbara HYSTER

Florissant,MO

Summary

Dynamic Court Administrator with a proven track record at the City of Pine Lawn, excelling in organizational leadership and customer service. Enhanced payment collection rates and improved court efficiency through meticulous records management and proactive problem-solving. Adept at maintaining confidentiality while fostering a positive work environment and ensuring compliance with legal standards.

Overview

41
41
years of professional experience

Work History

Court Administrator

City of Pine Lawn
03.2007 - 12.2024
  • Sorted, stamped and filed wide variety of legal and judicial materials.
  • Boosted public satisfaction by providing exceptional customer service to individuals seeking information or assistance with municipal court matters.
  • Increased payment collection rates through proactive monitoring of outstanding fines and fees associated with pending cases.
  • Facilitated smooth courtroom proceedings with efficient management of evidence, exhibits, and witness records.
  • Contributed to a positive work environment by actively participating in team meetings and discussions aimed at addressing challenges faced by the Municipal Court Clerk''s Office.
  • Elevated staff performance levels through ongoing training initiatives focused on enhancing job knowledge and skillsets.
  • Maintained strict confidentiality regarding sensitive case information in accordance with applicable laws and ethical standards.
  • Improved court efficiency by accurately maintaining and updating case files and dockets.
  • Expedited post-hearing processes by swiftly updating court records to reflect case outcomes and any resulting actions, such as fines, penalties, or other consequences.
  • Collaborated with law enforcement agencies to ensure timely processing of warrants, summonses, subpoenas, and other legal orders issued by the Municipal Court.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Provided assistance to attorneys and court personnel in courtroom
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Prepared court orders and judgments for signature.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Collected court fees and fines and recorded amounts collected in [Software].
  • Coordinated courtroom proceedings and enforced adherence to proper procedures.
  • Performed routine data entry or document management.
  • Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.

Customer Service Representative

Macys Credit And Customer Service
08.2007 - 02.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Western Union
04.1984 - 05.2006
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Cross-trained and backed up other customer service managers.

Education

Some College (No Degree) - Criminal Justice

Florissant Valley Community College
St. Louis, Mo

High School Diploma -

Northwest High School
St. Louis, Mo
06-1975

Skills

  • Organizational leadership
  • Court procedures
  • Records management
  • Technology proficiency
  • Customer service
  • Problem-solving
  • Recordkeeping and file management
  • Verbal and written communication
  • Data entry
  • Conflict resolution
  • Documentation and reporting
  • Mail handling
  • Filing system organization
  • Supplies ordering
  • [Number] wpm typing speed

Timeline

Customer Service Representative

Macys Credit And Customer Service
08.2007 - 02.2013

Court Administrator

City of Pine Lawn
03.2007 - 12.2024

Customer Service Representative

Western Union
04.1984 - 05.2006

Some College (No Degree) - Criminal Justice

Florissant Valley Community College

High School Diploma -

Northwest High School

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Barbara HYSTER