Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Barbara Jackson

Houston

Summary

Over 10 years of experience in the business, purchasing, and education industries, focusing on performance improvement and program management. Proven track record of enhancing team performance and achieving customer service targets while meeting business objectives. Strong leadership skills with a commitment to optimizing procedures and maximizing productivity. Effective planner and organizer, driving results through collaboration and strategic initiatives.

Overview

19
19
years of professional experience

Work History

Claims Representative

Progressive Insurance
Austin
01.2018 - Current
  • Coordinated communication with law enforcement, medical professionals, and legal experts to enhance claims processing efficiency.
  • Managed structure of claim reports by systematically collecting pertinent loss information across service areas.
  • Resolved complex discrepancies in policyholder files to improve accuracy in claims processing.
  • Processed high volumes of claims while upholding quality standards and compliance requirements.
  • Addressed client questions about repair processes, ensuring clarity on available services and coverage.
  • Facilitated scheduling of urgent rental or towing needs to effectively assist clients in distress.
  • Maintained detailed records of all interactions with customers and internal departments for transparency.
  • Attended continuing education seminars focused on insurance best practices and legislative updates.

Educational Programs Coordinator III

UT Houston -Medical School
Houston
09.2013 - 07.2017
  • Managed the department and team by planning, developing, designing, and reviewing the Medical Student Clinical Clerkship curriculum for 3rd and 4th year students in compliance with regulations defined by governing authorities (i.e., LCME) for the Department of Family Medicine.
  • Managed daily operations of department, including task scheduling and staff duty assignments.
  • Created and maintained accurate records to include budgets, personnel documents and project timelines.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated tasks to staff, establishing clear priorities and goals.
  • Recruited, interviewed, and selected candidates for vacant positions.
  • Guided employees in resolving complex issues effectively.
  • Addressed job performance challenges with employees, identifying root causes for improvement.
  • Trained staff on best practices and protocols to enhance productivity.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate
  • Maintain clinical sites, contractual agreements, and assist with securing new offsite clinical affiliations.
  • Developed and strengthened professional relationships as educational liaison for clerkships engaging faculty and healthcare affiliates.
  • Schedule and assist with all didactics, clinical assignments, and dissemination of clerkship information, teaching aids, and other necessary educational tools in a timely manner to ensure the desired educational and training services.
  • Participate in all phases of educational projects, including conducting surveys to collect, code, tabulate, and analyze data to assist with the preparation of curriculum and instructional materials.
  • Consolidate, assess, and oversee student and clerkship reports, annual reviews on faculty teaching performance, annual clerkship evaluation, and annual student performance for faculty chair. This includes ongoing grade entry into the registrar's system for all relevant clerkships.
  • Researched and prepared reports required by management or governmental agencies.

Campus Contract Administrator/Principal Secretary

Aldine Independent School District
Houston
01.2009 - 10.2012
  • Managed administrative staff, payroll, and provided support to campus personnel.
  • Campus Contract Administrator for supplies and services. Ensured accuracy in school budget records, encompassing ledgers and inventory supplies.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Assessed student organization accounts, formulated budgets, and projected transactions.
  • Compiled payroll reports for campus staff while overseeing vacation and workers' compensation records.
  • Coordinated internal audits of contracted services and products for quality assurance purposes.
  • Reviewed and negotiated contracts for clients, ensuring compliance with applicable laws.

Senior Buyer

Texas Instruments
Houston
03.2006 - 12.2009
  • Facilitated product selection and evaluated performance of existing inventory.
  • Maintained strong supplier relationships while sourcing new vendors for future products.
  • Negotiated pricing, quantities, and delivery schedules with suppliers to optimize costs.
  • Ensured timely deliveries from suppliers and addressed any supply chain issues.
  • Managed order processing and monitored inventory levels for efficiency.
  • Collaborated on promotional strategies and visual display plans to enhance sales.
  • Partnered with visual display staff and department heads to maximize merchandise presentation.
  • Processed purchase orders and invoices accurately to ensure financial compliance.
  • Managed inventory levels by monitoring stock movements across multiple warehouses and locations.
  • Researched potential new vendors, evaluated their capabilities, and established relationships with approved vendors.
  • Analyzed current inventory levels and forecast future needs to minimize stock outs.
  • Negotiated contracts with suppliers to secure the best prices for materials and services.

Education

B.S. - Business Management

University of Phoenix
Phoenix, AZ

M.Ed. - Curriculum & Development (S/E)

Prairie View A&M University
Prairie View, TX

Skills

  • Microsoft Office Suite
  • PeopleSoft and Oracle
  • Collaboration tools (Teams, Outlook)
  • Learning management systems (Blackboard, Canvas)
  • Case design and management
  • Assessment and evaluation tools (NBME, ERAS)
  • FileMaker Pro and Advantage 2/3
  • Student information systems
  • Data management (SASI, AS400)
  • Claim station and Finesse

Volunteer Experience

  • Iota Phi Lamba Sorority Inc.
  • Unite 2 Stop Bullying (Board Member)
  • FMSA Staff Coordinator
  • UT-HSC Scholarly Concentration Coordinator
  • Event Planner for Medical Residency Fair
  • UT-HSC Diversity Council
  • Community Health Fair
  • Scholarship Committee
  • UTHSC Event Planner for Nursing Career Fair
  • Coordinator for SECC-community donations
  • Department Safety Coordinator

References

Available upon request

Timeline

Claims Representative

Progressive Insurance
01.2018 - Current

Educational Programs Coordinator III

UT Houston -Medical School
09.2013 - 07.2017

Campus Contract Administrator/Principal Secretary

Aldine Independent School District
01.2009 - 10.2012

Senior Buyer

Texas Instruments
03.2006 - 12.2009

B.S. - Business Management

University of Phoenix

M.Ed. - Curriculum & Development (S/E)

Prairie View A&M University

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