Barbara Jackson

Detail-oriented and analytical Business Quality Analyst with Prime Lending 3 years of experience in identifying process improvement opportunities, validating business requirements, and ensuring quality across projects and systems. Proven ability to work collaboratively with cross-functional teams, test business functionality, and ensure the delivery of high-quality solutions that meet business goals. Proficient in Agile, Scrum, and Waterfall methodologies with a strong command of tools such as Jira, HP ALM, SQL, and MS Excel.

• Approved or denied loans based on established criteria and underwriting guidelines.
• Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
• Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
• Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
• Worked with processing team members to communicate errors and obtain missing information for current applications.

Understands and adheres to all department, division, and corporate policies and procedures as it pertains to their job responsibility.
• Analyze documentation and loan attributes for accuracy and compliance.
• Ensures all data noted in loan origination system is consistent with documentation contained in the loan file in the imaging system.
• Assists with the file flow by analyzing and clearing loan conditions.
• Meet designated turn times for condition clears, average of 8 minimum loan touches per day, and email response times.
• Build team morale and help to define a customer-centric, positive atmosphere.
• Works with other internal departments to resolve any issues expeditiously.
• Reviews loan files to validate that all requirements of company's product descriptions have been met and the loan is underwritten in accordance with investor and/or applicable agency (FNMA, FHLMC, FHA, VA, USDA, JUMBO) guidelines.
• Ensures that proper project classification guidelines have been met for properties located in the condominium or planned unit development.
• Verifies that all third-party quality control supporting documentation is contained within the loan file and meets the company standards.
• Communicates proactively with the sales staff and brokers on the status of all loans.
• Utilizes the ticketing system for any required exceptions.
• Responsible for assisting the Post-Closing/Quality Control departments in obtaining missing documentation needed in order to render a loan saleable in the secondary market in a timely manner.
• Manually underwrites files to agency guidelines when loan is not approved through automated underwriting, if allowed by.
• Resolved post-closing issues.