Barbara Jenkins
Hamilton,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Email Specialist
Barclays US
05.2016 - 07.2024
- Maintained comprehensive knowledge of company products, policies, and procedures to provide accurate information to customers.
- Contributed ideas during team meetings that led to the implementation of new strategies for improving overall customer satisfaction.
- Increased efficiency within the customer service department by sharing best practices and feedback with colleagues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
Manufacturing Operator
Avon Products, Inc
01.2003 - 12.2010
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Ensured compliance with industry regulations by diligently adhering to established guidelines for material handling, storage, and disposal.
- Streamlined assembly line operations through thorough organization of workstation layout, tools, and materials required for efficient production flow.
- Set up and ran machinery to produce exceptional products for industrial needs.
Customer Service Email Specialist
Avon Products, Inc
12.1997 - 01.2003
- Exceeded performance metrics set by management, consistently delivering high-quality email support to a diverse clientele.
- Applied strong analytical skills when handling complex cases, thoroughly investigating issues before proposing solutions for optimal outcomes.
- Maintained comprehensive knowledge of company products, policies, and procedures to provide accurate information to customers.
- Enhanced response times for customer emails through efficient organization and prioritization of tasks.
Education
High School Diploma -
Hamilton High School
Hamilton, OHSkills
- Call center experience
- Complaint Handling
- Empathy Display
- Problem-Solving
- Time Management
- Effective Communication
- Computer Skills
- Understanding Customer Needs
Timeline
Customer Service Email Specialist
Barclays US
05.2016 - 07.2024
Manufacturing Operator
Avon Products, Inc
01.2003 - 12.2010
Customer Service Email Specialist
Avon Products, Inc
12.1997 - 01.2003
High School Diploma -
Hamilton High School
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