Barbara Jimenez

• Led new and current client configuration and application implementations based on business requirements and developed configuration requirements, processes, and workflows
• Created and ran ad hoc reports utilizing SQL Server Management Studio
• Led system and application implementations for new and existing clients, gathered business requirements and created processes and workflows, tested systems to eliminate issues, and delivered a high-quality system to the client
• Served as a liaison between the client and internal departments, handling issues and resolving timely
• Provided regular reports to the project team and clients on project progress, issues, and resolutions and ensured strong communication regarding status and project progress
• Investigated and reported system defects to QA/development to ensure corrections were made and client systems operated smoothly
• Billing, Enrollment, and Commissions Team Lead 2019 - 2022
• Hired and led a team of Billing, Enrollment, and Commission employees, providing guidance and direction, ensuring work was completed on time and accurately
• Represented the BEC department as a Subject Matter Expert in system problem-solving discussions to provide a variety of solutions to correct issues
• Created and presented work models to prospective clients, demonstrating how we could meet their needs effectively, which resulted in new clients and sales
• Coached and developed new billing department employees, which provided them with the information and knowledge they needed to be successful
• Managed and monitored team workloads, ensuring quick turnaround time and successful completion of SLAs
• Collaborated with internal departments to balance and correct billing or enrollment errors, which allowed us to invoice clients more accurately and on time
• Created audits and implemented more efficient workflows, which resulted in us achieving a ~99% or above accuracy rate.
• Supported customers and government teams with accurate, timely information on infrastructure system and service configuration items.

• Represented the BEC department as a Subject Matter Expert in system problem-solving discussions to provide a variety of solutions to correct issues.
• Created and presented work models to prospective clients, demonstrating how we could meet their needs effectively, which resulted in new clients and sales.
• Coached and developed new billing department employees, which provided them with the information and knowledge they needed to be successful.
• Managed and monitored team workloads, ensuring quick turnaround time and successful completion of SLAs.
• Collaborated with internal departments to balance and correct billing or enrollment errors, which allowed us to invoice clients more accurately and on time.
• Created audits and implemented more efficient workflows, which resulted in us achieving a ~99% or above accuracy rate.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

• Detail-oriented billing specialist with oversight for various accounts receivable functions
• Generating reports, invoices, and broker commissions
• Built close relationships with clients, which assisted the department's reputation and growth of commercial clients
• Ran audits and identified and corrected errors, which ensured 100% accuracy of client data and posted payments for ~one thousand client accounts and COBRA members
• Reviewed, researched, and resolved billing issues through collaboration with other departments, clients, group administrators, and banks, which ensured accurate invoicing to clients each month
• Provided recommendations and feedback to management to implement innovative policies and workflows, which increased data accuracy and efficiency.

• Responsible for identifying the needs of clients and effectively increasing the clinical network providers over initial expectations
• Researched commercial and government markets, working with dental directors, providers, and administrators to compile expanded network lists for potential prospects, which resulted in new clients and business
• Conducted cold calling, negotiated, and established contracts for new and renewing providers, which increased the network and expanded new business opportunities
• Developed and managed single-case agreement contracts, collaborating with all teams to ensure accurate payment of claims for multiple markets.

• Oversight of sales staff and estimators, creation of sales goals and strategies to effectively negotiate contracts for new and existing clients
• Conducted market research and analysis to formulate accurate sales goals and strategies to meet or exceed annual sales effectively
• Developed strong relationships with over 30 regular clients across the East Coast, which increased sales and expanded product line usage.