Barbara J. Johnson
Kapaa,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Lihue, Hawaii
06.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Air/Ocean Import Brokerage Coordinator
Kuehne-Nagel
Atlanta, GA
08.2014 - 06.2022
- Prepare import documentation in accordance with US Customs and other governmental agencies
- Enter and transmit data through ABI “Automated Broker Interface” which validates and transmits continuously to facilitate immediate entry submission and receipt of CBP responses
- Prepare RLF “Remote Location Filing” entries in different ports all over the US
- Entry writing and preparation of documents which includes valuation, classification, printing of governmental forms, invoicing and billing, heavy data entry, rate quoting, dispatching of freight to carriers and truckers with complete follow up of POD’s, possess high customer service values and strong communication skills
- Follow up and heavy tracking and tracing with origin offices of ocean containers and air cargo from origin on a daily basis
Air/Ocean Import Brokerage Coordinator
Cevalogistics
10.2007 - 08.2014
- Prepare import documentation in accordance with US Customs and other governmental agencies
- Enter and transmit data through ABI “Automated Broker Interface” which validates and transmits continuously to facilitate immediate entry submission and receipt of CBP responses
- Prepare RLF “Remote Location Filing” entries in different ports all over the US
- Entry writing and preparation of documents which includes valuation, classification, printing of governmental forms, invoicing and billing, heavy data entry, rate quoting, dispatching of freight to carriers and truckers with complete follow up of POD’s, possess high customer service values and strong communication skills
- Follow up and heavy tracking and tracing with origin offices of ocean containers and air cargo from origin on a daily basis
Air/Ocean Import Brokerage Coordinator
DHL Global Forwarding
09.2005 - 10.2007
- Prepared import documentation in accordance with US Customs and other governmental agencies rules and regulations and input data into ULRIC
- Experience in US Customs clearances, entry writing and preparation of documents includes valuation, printing of governmental forms, invoicing, dispatching, heavy customer service communications, and data entry skills
- I worked closely with our overseas offices to help better aid clients in tracking and tracing of shipments and updating of our tracking system UTRAC
- Trace containers from port to port for an accurate ETA at final destination
Air/Ocean Imports Brokerage Coordinator
Geologistics
06.2002 - 09.2005
- Import Coordinator duties included preparation of documents, classification, dispatching, positive customer service & working closely with governmental agencies to help determine timely clearances of air/ocean shipments and timely arrival to its final destination
Air/Ocean Imports Brokerage Coordinator
Atlanta Customs Brokers
Atlanta, GA
04.1996 - 06.2002
- Import Coordinator duties included preparation of documents, classification, dispatching, positive customer service & working closely with governmental agencies to help determine timely clearances of air/ocean shipments and timely arrival to its final destination
Education
Morris Brown
05.1993
Skills
- Operating System: Windows ME, MS Dos
- Software: Word Perfect, Microsoft Word, Power Point, Excel
- Customer Service, Data Entry,10-key,11,000 keystrokes/hr, filing of quota entries, classification, entry writing, CBP procedures and compliance, invoicing, filing
- Language: C
- Account updating
References
References upon Request
Timeline
Customer Service Representative
Southwest Airlines
06.2022 - Current
Air/Ocean Import Brokerage Coordinator
Kuehne-Nagel
08.2014 - 06.2022
Air/Ocean Import Brokerage Coordinator
Cevalogistics
10.2007 - 08.2014
Air/Ocean Import Brokerage Coordinator
DHL Global Forwarding
09.2005 - 10.2007
Air/Ocean Imports Brokerage Coordinator
Geologistics
06.2002 - 09.2005
Air/Ocean Imports Brokerage Coordinator
Atlanta Customs Brokers
04.1996 - 06.2002
Morris Brown
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