Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Barbara J. Johnson

Lihue,HI

Summary

Experienced in effectively resolving customer complaints and diffusing tense situations. Possess strong problem-solving abilities that consistently deliver positive outcomes. Demonstrated commitment to providing exceptional service, ensuring customer satisfaction and creating positive experiences. Proven track record in delivering excellent customer service, equipped to handle challenging situations and contribute to team success.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Southwest Airlines
06.2022 - Current
  • Resolved customer questions, delivering precise product and service details.
  • Resolved issues effectively.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Air/Ocean Import Brokerage Coordinator

Kuehne-Nagel
08.2014 - 06.2022
  • Prepare import documentation in accordance with US Customs and other governmental agencies
  • Enter and transmit data through ABI “Automated Broker Interface” which validates and transmits continuously to facilitate immediate entry submission and receipt of CBP responses
  • Prepare RLF “Remote Location Filing” entries in different ports all over the US
  • Entry writing and preparation of documents which includes valuation, classification, printing of governmental forms, invoicing and billing, heavy data entry, rate quoting, dispatching of freight to carriers and truckers with complete follow up of POD’s, possess high customer service values and strong communication skills
  • Follow up and heavy tracking and tracing with origin offices of ocean containers and air cargo from origin on a daily basis

Air/Ocean Import Brokerage Coordinator

Cevalogistics
10.2007 - 08.2014
  • Prepare import documentation in accordance with US Customs and other governmental agencies
  • Enter and transmit data through ABI “Automated Broker Interface” which validates and transmits continuously to facilitate immediate entry submission and receipt of CBP responses
  • Prepare RLF “Remote Location Filing” entries in different ports all over the US
  • Entry writing and preparation of documents which includes valuation, classification, printing of governmental forms, invoicing and billing, heavy data entry, rate quoting, dispatching of freight to carriers and truckers with complete follow up of POD’s, possess high customer service values and strong communication skills
  • Follow up and heavy tracking and tracing with origin offices of ocean containers and air cargo from origin on a daily basis

Air/Ocean Import Brokerage Coordinator

DHL Global Forwarding
09.2005 - 10.2007
  • Prepared import documentation in accordance with US Customs and other governmental agencies rules and regulations and input data into ULRIC
  • Experience in US Customs clearances, entry writing and preparation of documents includes valuation, printing of governmental forms, invoicing, dispatching, heavy customer service communications, and data entry skills
  • I worked closely with our overseas offices to help better aid clients in tracking and tracing of shipments and updating of our tracking system UTRAC
  • Trace containers from port to port for an accurate ETA at final destination

Air/Ocean Imports Brokerage Coordinator

Geologistics
06.2002 - 09.2005
  • Import Coordinator duties included preparation of documents, classification, dispatching, positive customer service & working closely with governmental agencies to help determine timely clearances of air/ocean shipments and timely arrival to its final destination

Air/Ocean Imports Brokerage Coordinator

Atlanta Customs Brokers
04.1996 - 06.2002
  • Import Coordinator duties included preparation of documents, classification, dispatching, positive customer service & working closely with governmental agencies to help determine timely clearances of air/ocean shipments and timely arrival to its final destination

Education

Morris Brown College

Skills

  • Software: Microsoft Word, Power Point, Excel, Outlook
  • Altea , Ops Suite, Net Tracer, Teams, Smart Suite

References

References upon Request

Timeline

Customer Service Representative

Southwest Airlines
06.2022 - Current

Air/Ocean Import Brokerage Coordinator

Kuehne-Nagel
08.2014 - 06.2022

Air/Ocean Import Brokerage Coordinator

Cevalogistics
10.2007 - 08.2014

Air/Ocean Import Brokerage Coordinator

DHL Global Forwarding
09.2005 - 10.2007

Air/Ocean Imports Brokerage Coordinator

Geologistics
06.2002 - 09.2005

Air/Ocean Imports Brokerage Coordinator

Atlanta Customs Brokers
04.1996 - 06.2002

Morris Brown College

Similar Profiles

CREATE PROFILE
Barbara J. Johnson