Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Johns

Vancouver,WA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level scheduler position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Scheduling Business Poster

Wendell Dental
07.2020 - Current
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.

Manager

40et8 Bingo Parlor Vancouver
08.2009 - 08.2020
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Dental Office Greeter

Wendel Dental
08.2005 - 08.2010
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Referred patients to dental triage to treat severe or unusual symptoms or complaints.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.

Education

High School Diploma -

Shelton High School
Shelton, WA
06.1985

Skills

  • Codes Reviewing


  • Customer Notifications




  • Adjustment Posting

  • Payments Posting
  • Data Entry and Management


  • Data Inputting

  • Team Bonding
  • Customer Service Support
  • Information Gathering and Analysis
  • Strong Client Relations Skills
  • Cross-Functional Team Collaboration

  • Precision and Accuracy
  • Customer Account Review

Timeline

Scheduling Business Poster

Wendell Dental
07.2020 - Current

Manager

40et8 Bingo Parlor Vancouver
08.2009 - 08.2020

Dental Office Greeter

Wendel Dental
08.2005 - 08.2010

High School Diploma -

Shelton High School

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Barbara Johns