Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Barbara Johnson

TAMPA,FL

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Efficient and reliable Certified Nursing Assistant with excellent experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Service-focused Healthcare professional offering excellent patient-care and charting skills. Talented at attending to patients in diverse healthcare settings. Excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Service-focused Healthcare professional offering excellent patient-care and charting skills. Talented at attending to patients in diverse healthcare settings. Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Reliable employee seeking cna position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Empathetic Certified Nursing Assistant commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations.

Overview

26
years of professional experience
1
Certification

Work History

West Minster Nursing Home
Louisville, KY

CNA
02.1995 - 04.2002

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Columbia HCA
Lousiville, KY

Hospital Liaison Company
06.2002 - 01.2007

Job overview

  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Conducted research, gathered information from multiple sources and presented results.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.
  • Used coordination and planning skills to achieve results according to schedule.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in team-building activities to enhance working relationships.
  • Carried out day-to-day duties accurately and efficiently.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Oral & Maxillofacial Surgery
Tampa , FL

Dental Assistant/Surgical Assistance
07.2008 - 01.2013

Job overview

  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Quest Diagnostics
Tampa, FL

Client Service Representative
02.2013 - 03.2020

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Maintained and managed customer files and databases.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Communicated with clients regarding account services, statements, and balances.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Effective liaison between customers and internal departments.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.
  • Trained new personnel regarding company operations, policies and services.
  • Met customer call guidelines for service levels, handle time and productivity.

Ultimate Medical Academy Online Operations
Tampa, FL

Senior Admissions Counselor
04.2020 - 09.2021

Job overview

  • Assessed student's abilities and recommended degree programs to highlight strengths.
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Maintained positive relationships with students, faculty, alumni and administration.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Developed new student orientation programs to build excitement around transfer and enrollment.
  • Used data to monitor students' progress and recommend solutions for improvement.
  • Assisted high school seniors complete college applications and meet requirements necessary for graduation.
  • Identified and addressed concerns of incoming students and parents.
  • Reviewed and discussed new students' academic credentials, interests and educational goals.
  • Counseled students regarding course and program selection, class scheduling and registration and career planning.
  • Helped students develop organizational, time management and study skills.
  • Created and designed marketing materials for student recruitment and retention.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.

Anthem Blue Cross Health Services
Tampa, FL

Customer Service Representative
01.2022 - Current

Job overview

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer adjustments to maintain financial accounts.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Recommended products to customers, thoroughly explaining details.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Developed and updated databases to handle customer data.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

University of Phoenix
Tempe, AZ

Bachelor of Science from Health Management
07.2020

University Overview

Skills

  • Bedsore Prevention
  • Electronic Recordkeeping
  • Surgical Preparation
  • Observation Documentation
  • Nutrition and Diet
  • Vital Signs Collection
  • Needs Determination
  • Caregiver Relations
  • Feeding Assistance
  • Linen Replacements
  • Emotional and Social Support
  • Activities of Daily Living (ADL) Support
  • Fluid Measurement
  • Output Monitoring and Reporting
  • Patient-Focused Care
  • General Housekeeping Abilities
  • Respiratory Failure
  • Catheter Change and Preparation
  • Laboratory Testing
  • Preparing Meals
  • Respiratory Equipment Training
  • Supporting Personal Needs
  • Companionship and Emotional Support
  • Performing Patient Intakes
  • Medical Terminology Knowledge
  • Documentation Procedures Expertise
  • Conducting Intakes
  • Promoting Healthy Habits
  • Documenting Behaviors
  • Interdisciplinary Care
  • Dementia and Alzheimer's Knowledge
  • Diagnosing Failures
  • Transporting Patients
  • Grooming and Bathing Assistance
  • Range of Motion Exercises
  • Universal Precautions
  • Responding to Emergencies
  • Medications Familiarity
  • Medical Recordkeeping
  • Monitoring Fluids
  • Observing Responses
  • Medication Assistance
  • EMR Systems
  • Oral Hygiene
  • Collecting Specimens
  • Basic Life Support
  • Recording Vital Signs
  • Quality Patient Care
  • Facilitating Change
  • Assisted Living
  • Personal Care Assistance
  • First Aid Certification
  • Bed Transfers
  • Biological Specimen Handling
  • Wound Care
  • Consistent Follow Through
  • ADLs Assistance
  • Preparing Devices
  • Blood Sugar Monitoring
  • Empathy and Compassionate Care
  • Patient Safety Management
  • Memory Improvement
  • Exercise Planning

Certification

  • CNA - Certified Nurse Assistant
  • Certified Dental Assistant
  • DENTAL, Oral surgery - 7

Timeline

Customer Service Representative
Anthem Blue Cross Health Services
01.2022 - Current
Senior Admissions Counselor
Ultimate Medical Academy Online Operations
04.2020 - 09.2021
Client Service Representative
Quest Diagnostics
02.2013 - 03.2020
Dental Assistant/Surgical Assistance
Oral & Maxillofacial Surgery
07.2008 - 01.2013
Hospital Liaison Company
Columbia HCA
06.2002 - 01.2007
CNA
West Minster Nursing Home
02.1995 - 04.2002
University of Phoenix
Bachelor of Science from Health Management
Barbara Johnson