Barbara Jones
Chesterfield,VA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
15
15
years of professional experience
Work History
Store Manager
E & C Mid- Atlantic Ventures LLC
03.2018 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Customer Service Manager Mastery Trainer
Foodlion Grocery Store
02.2008 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
GED -
L.C. Bird
Chesterfield,Va04.2010
Skills
- Staff Training
- Order Management
- Inventory Management
- Employee Motivation
- Goals and Performance
- Shift Checklists
- Store Opening and Closing Procedures
- Staff Management
- Accurate Cash Handling
Timeline
Store Manager
E & C Mid- Atlantic Ventures LLC
03.2018 - Current
Customer Service Manager Mastery Trainer
Foodlion Grocery Store
02.2008 - 08.2018
GED -
L.C. Bird
Similar Profiles
Ronald WilkinsonRonald Wilkinson
Cashier at E&C Mid-Atlantic Ventures LLCCashier at E&C Mid-Atlantic Ventures LLC
Kerri FarrKerri Farr
Assistant Team Leader at ECS Mid-Atlantic, LLCAssistant Team Leader at ECS Mid-Atlantic, LLC
John GarrettJohn Garrett
Commercial Structural Building Inspector at ECS Mid-Atlantic LLCCommercial Structural Building Inspector at ECS Mid-Atlantic LLC