Summary
Overview
Work History
Skills
Timeline
Generic

BARBARA JONES

MOUNT JOY,Pennsylvania

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Billing Clerk

Service Tire Truck Centers
02.2023 - Current
  • Entered and maintained billing information in company internal databases for accessibility.
  • Verified accuracy of billing data and corrected discrepancies.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.

Deli Clerk

Giant Food Stores
08.2021 - 02.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.

Manager

Express Laundry And Linens
02.2009 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

CNA

Heatherbank Nursing Home
11.1998 - 01.2004
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Skills

  • Employee Timesheet Processing
  • Check Encoding and Canceling
  • Inquiry Requests
  • Job Assignments
  • Issue and Conflict Resolution
  • Overseeing Employees
  • Managing Laborers
  • Time Management
  • Recording Vital Signs
  • Calm Under Stress
  • Symptom Documentation
  • Grooming and Bathing Assistance
  • Oral Hygiene
  • Dementia and Alzheimer's Knowledge
  • Performance Improvement
  • Customer Service
  • Adaptability and Flexibility
  • Food and Beverage Service
  • Health and Safety Standards
  • Product Knowledge
  • Work Area Maintenance
  • Equipment Monitoring
  • Organization and Time Management
  • Preventing Food Spoilage
  • Workstation Setup and Breakdown
  • Raw Materials Handling
  • Food Preparation and Safety
  • Training and Motivation
  • Cleanliness and Sanitation

Timeline

Billing Clerk

Service Tire Truck Centers
02.2023 - Current

Deli Clerk

Giant Food Stores
08.2021 - 02.2023

Manager

Express Laundry And Linens
02.2009 - 01.2017

CNA

Heatherbank Nursing Home
11.1998 - 01.2004

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BARBARA JONES