Barbara Jones
Fort Mill,SC
Summary
At Ashton South End Apartments, I excelled as a Concierge Agent, leveraging my concierge software knowledge and exceptional communication to enhance guest relations. My proactive approach in addressing concerns boosted customer satisfaction, while my marketing strategies significantly increased occupancy. Skilled in both personal assistance and cross-cultural sensitivity, I consistently delivered personalized and anticipatory service to our guests.
Overview
8
8
years of professional experience
Work History
Concierge Agent
Ashton South End Apartments
06.2016 - 03.2024
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Exceeded occupancy targets through effective marketing strategies targeted at specific demographics or event attendees.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
Education
Associates - Early Childhood Education
Central Piedmont Community College
Charlotte, NC04.2004
Skills
- Cross-cultural sensitivity
- Concierge software knowledge
- Customer service expertise
- Exceptional communication
- Guest Relations
- Personal Assistance
Timeline
Concierge Agent
Ashton South End Apartments
06.2016 - 03.2024
Associates - Early Childhood Education
Central Piedmont Community College
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