Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Barbara Joy

Barbara Joy

Memphis,TN

Summary

High-performing Job Title with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Work From Home Customer Service Agent

Advance Call Center
09.2021 - 04.2023
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Documented calls according to Type policies for use in performance measurement and business progress tracking.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Assisted clients with product questions to facilitate online ordering process.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Monitored customer feedback and performance indicators to identify areas for improvement.
  • Developed customer service processes to improve customer satisfaction.
  • Collaborated closely with cross-functional departments to deliver high customer satisfaction.

Personal Home Care Aide

Help At Home
12.2017 - 08.2018
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.

Education

Criminal Justice

Northwestern Business
Chicago, IL

None - Fashion Design

Art Institute of Illinois
Chicago, IL

Maria High School
Chicago, IL
05.2012

Skills

  • Mobility Support
  • Shop Housekeeping
  • Mobilization Support
  • Supporting Daily Living Needs
  • Grocery Shopping
  • Personal Care Assistance
  • Scheduling Medical Appointments
  • Housekeeping Duties
  • Oral Hygiene
  • Household Chores
  • Patient Health Information Privacy
  • Company Guidelines
  • Memory Improvement
  • Data Entry
  • Call Control
  • Customer Experience Management
  • Account Services
  • Call Center Operations
  • Step Instructions
  • Fraud Prevention and Detection
  • Website Navigation
  • Correcting Discrepancies
  • Information Updates
  • High-Volume Environments
  • Strong Telephone Etiquette
  • Organizational Systems
  • Technical Support and Assistance
  • Knowledge Base
  • Strategic Vision
  • Performance Improvement
  • Team Goals
  • Telephone Etiquette
  • Online Chat
  • Data Systems
  • Communications Strategies
  • Call Volume Analysis
  • Financial Transactions

Timeline

Work From Home Customer Service Agent

Advance Call Center
09.2021 - 04.2023

Personal Home Care Aide

Help At Home
12.2017 - 08.2018

Criminal Justice

Northwestern Business

None - Fashion Design

Art Institute of Illinois

Maria High School
Barbara Joy