Barbara Keller
Landisburg,PA
Summary
Customer-oriented employee seeking a new opportunity in customer service or receptionist roles. Ready to apply my previous skills in a future position.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
CCC Parts/ TOR TRUCK
Mechanicsburg, PA
09.2023 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Performance Radiator
Mechanicsburg, PA
07.2022 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Receptionist
The Bridges At Bent Creek
Mechanicsburg, PA
10.2021 - 06.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Customer Service Representative
PAC Industries
Harrisburg, PA
01.2020 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
GPC/ Napa Distribution
New Kingstown, PA
10.2007 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
West Perry Senior High School
Elliottsburg, PA06-1990
Skills
- Administrative Paperwork Handling
- Information Security
- Report Generation
- Account updating
- Customer Issue Resolution
- Solution-Oriented Sales Approach
- Data Entry
- Appointment Scheduling
- Call Management
Affiliations
I love to read and spend time with my family
Timeline
Customer Service Representative
CCC Parts/ TOR TRUCK
09.2023 - 06.2024
Customer Service Representative
Performance Radiator
07.2022 - 09.2023
Receptionist
The Bridges At Bent Creek
10.2021 - 06.2022
Customer Service Representative
PAC Industries
01.2020 - 10.2021
Customer Service Representative
GPC/ Napa Distribution
10.2007 - 11.2019
High School Diploma -
West Perry Senior High School
Similar Profiles
Nery RodriguezNery Rodriguez
Diesel Technician at Inland Truck Parts & ServiceDiesel Technician at Inland Truck Parts & Service
Rajveer KaurRajveer Kaur
Warehouse Clerk at WORLD AMERICAN TRUCK PARTS INC.Warehouse Clerk at WORLD AMERICAN TRUCK PARTS INC.
Jason DyerJason Dyer
Sales Associate at JC Auto & Truck PartsSales Associate at JC Auto & Truck Parts